Aftermarket Inside Sales

Company: Schneider Packaging Equipment
Location: Brewerton
Posted on: May 1, 2025

Job Description:

Description:Base Hourly Range: $24.00-27.00 Reports to: Business Services ManagerAnnual Bonus: N/A Direct Reports: N/A Remote: No Status: Non-Exempt Company Website: www.schneiderequip.comABOUT SCHNEIDERAt Schneider Packaging Equipment Company, Inc. ("Schneider"), we believe innovation starts with the consumer. This approach has propelled our success in developing real-world solutions that allow us to automate the supply of life's products. With over 50 years of industry problem-solving in end-of-line automation, Schneider is a leading manufacturer of case packing and robotic palletizing solutions. Headquartered in Upstate New York, we design state-of-the-art machinery for customers in industries such as: food and beverage, dairy, pharmaceutical, personal care, plastics, and paper.Schneider is now a part of the Pacteon family of companies. Our continued growth has allowed us to really be our Customer's one source for end of line packaging solutions. ABOUT PACTEONPacteon Group provides one source for best-in-class automation focused on end of line packaging solutions, providing the highest-level customer experience. Through a broad range of robotic and non-robotic equipment, ability to integrate solutions seamlessly across portfolio companies, and full sales and service coverage, Pacteon is uniquely positioned to design flexible and custom solutions for your automation needs. For more information on Pacteon, please visit www.pacteon.com .OUR CORE VALUESWe believe and live our Core Values, our IPACT:IntegrityPrideAccountabilityCustomer ServiceTeamworkOur Pacteon Promise is "We make it right". As our customer's one source for end-of-line packaging solutions, everyone plays an important role to make that happen. We provide internal growth paths for our employees and support them in their professional development goals. Diversity is important to us; we are proudly an Equal Opportunity Employer striving for innovation and growth both for our employees and our Company.SUMMARY AND PURPOSEThe Aftermarket Inside Sales is responsible for acting as the liaison between the company and its customers. Providing assistance to, information, and support to ensure customer satisfaction through effective communication and problem-solving. KEY RESPONSIBILITIES

• Answering Inquiries- Responding to customer questions and concerns via phone, email, or in person.
• Problem Solving- Identifying and resolving customer issues, and complaints efficiently and effectively.
• Quoting parts and processing orders.
• Updating orders and customers with updated shipping dates from vendors.
• Maintaining an accurate customer list with good contacts.
• Customer Satisfaction- Ensuring positive customer experience and striving for high levels of customer satisfaction.
• Upselling/Cross-selling- Identifying opportunities to upsell or cross-sell products and services.
• Managing RMA's and their dispositions.
• Managing Warranty claims and their disposition.
• With procurement to support slow-moving inventory initiatives
• Sourcing prices and lead times from Vendors
• Manage on-boarding for HUB OEM Initiative. (On-line parts ordering portal)
• Other tasks as assigned by Manager.PROFESSIONAL QUALIFICATIONS
  • Education:
  • Associate's in business administration degree is preferred, or equivalent with 3-5 years relevant experience in office administration.
    
    • Experience:
    • Knowledge of MS Dynamics Field Service Module or similar platform a plus.
    • Familiarity with standard IT Tools (Windows, MS Office, SAP/Concur).
    • Proven ability to work in a fast-paced, cross functional team environment.
    • 2 years Sales experience
      
      • Skills:
      • Excellent communication skills, including conflict management and managing through influence.
      • Strong attention to detail while multi-tasking to achieve quality and timely completions of tasks.
      • A results-oriented attitude coupled with a strong sense of accountability.
        BENEFITS
        • Medical/HSA/FSA
        • Dental
        • Vision
        • 401k
        • Company paid Life and AD&D
        • Optional Life Insurance
        • Flexible Work SchedulePHSICAL REQUIREMENTS & WORK REQUIREMENTSPhysical RequirementNeverSometimesFrequentlySittingXStanding/WalkingXLifting/Carrying More than 10 lbsXLifting/Carrying More than 30 lbsXPushing/PullingXKeyboardingXGross ManipulationXFine ManipulationXDrivingXStoopingXSpeakingXHearingXNear Visual AcuityXAbility to TravelX
          Requirements:
          
          
          
          
          Compensation details: 24-27 Hourly Wage
          
          
          
          PI350bb8f90652-37248-37505501

Keywords: Schneider Packaging Equipment, Rochester , Aftermarket Inside Sales, Sales , Brewerton, New York