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Patient Care Coordinator

Company: Genesee Region Home Care Association Inc
Location: Henrietta
Posted on: January 15, 2022

Job Description:

SUMMARYThe LPN Patient Care Coordinator delivers superior customer service while receiving and processing referrals initiated at the customer care center point of entry for Rochester Regional Health Home Care. Performs all functions that facilitate the efficient processing of referrals and promotes overall patient satisfaction with Home Health and Hospice Services. STATUS: Full Time LOCATION: Monroe Avenue, Rochester DEPARTMENT: Home Care Customer ServiceSCHEDULE: Monday - Friday Day ShiftATTRIBUTES--- Graduate of an accredited Licensed Practical Nursing program and valid NYS LPN license with a minimum of 2 years home health care LPN experience required. --- A minimum of 2 years customer service experience required. --- Maintains knowledge of insurance and reimbursement guidelines and changes. --- Basic computer skills are necessary. With training provided, must demonstrate the ability to learn and utilize new systems, computer applications and operating environments as necessary.--- Flexibility to work a varied work schedule as needed.RESPONSIBILITIESReferrals. Screens all inquiries from referral sources (hospitals, physicians, clinics, patients/family members, etc.) and provides accurate and reliable information regarding the criteria for admission to home health care/hospice services. Admissions. Appropriately and accurately inputs admission data and completes referral and coordinates service requests with a focus on the patients' care needs and to assure a timely admission to service.Billing. Obtains required billing information to process verification and billing authorization and generates physician orders.Assess Needs. Coordinates all patient specific needs; i.e., scripts to vendor for IV needs, DME Requests or other tasks as assigned. Answers calls and obtains pertinent information to quickly and accurately identify and assess caller's needs and determine action steps to satisfy those needs or to resolve basic types of customer service inquiries.EDUCATION:LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS:S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.Minority/Female/Disability/Veterans by a prospective employee and/or employee's Physician or delegate will be considered for accommodations.

Keywords: Genesee Region Home Care Association Inc, Rochester , Patient Care Coordinator, Other , Henrietta, New York

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