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Director of Professional Services

Company: ComTec Solutions
Location: Rochester
Posted on: November 26, 2022

Job Description:

Description:
At ComTec we conduct our day-to-day business around 4 Simple Core Values:

  • Dedicated to our Employees
  • Passionate about the Customer
  • Do the Right Thing
  • Fire in the Belly If you would like to be a part of bringing those values to life for our team and our customers, please keep reading...JOB SUMMARY: The Enterprise Systems Group manager is a key, strategic member of our Senior Leadership Team (SLT) and, as such, is responsible for helping to ensure the continued sustainability of the ComTec organization-specifically by maximizing client satisfaction via the oversight of seamless project implementations, prompt issue resolution and the development of robust client-specific solutions. As a senior leader, the ideal candidate must have a combination of ERP systems and implementation knowledge, leadership skills, relationship management expertise and business acumen. Exercise discretion and independent judgment with respect to customer ERP matters of significance.REPORTS TO: Vice President of Enterprise Systems Group DIRECT REPORTS: Enterprise Systems GroupDepartment: ManagementPosition Type: Full TimeTravel Required: Minimal as neededESSENTIAL FUNCTIONS:
    • Develop excellent relationships with clients to establish the company as a product and service leader
    • Drive client focus and responsiveness, both strategically and tactically
    • Responsible for the performance & development of all Consultants, Support Analysts, Software Engineers, and Systems Engineers - Handle employee recruiting, interviewing, hiring, performance reviews and termination, as necessary - Enable and support the personal/professional growth and development of all direct reports (i.e., coach and mentor) - Contribute to the development of training and educational programs
      • Track and monitor the progress of projects to ensure customer expectations are met and projects are delivered within agreed-upon budgets and timeframes - Assist Project Management in developing and maintaining project plans, budgets and schedules for all client projects- Schedule and prioritize issues and coordinate activities with clients and internal departments to resolve issues - Manage ticket resolution time and continually improve to meet SLA guidelines
        • Utilize strong leadership and interpersonal skills to ensure optimal efficiency, effectiveness, and productivity
        • Ensure effective utilization of all resources (e.g., people, equipment, facilities) - Maintain employee utilization. - Facilitate employee cross-training, certifications and training documents
          • Establish clear objectives and metrics for the company's service delivery-related investments and understand the levers that drive profitability - Develop procedures for our resources to manage project and department documentation
          • Ensure that the company is pursuing and investing in opportunities that will deliver the greatest value to the organization
          • Present ComTec in a positive light both internally and externally (i.e., be a champion for the company)

            Requirements:
            SOFT SKILLS & ABILITIES:
            • Superior professional presence and business acumen
            • Presence, energy and credibility to quickly earn the respect and confidence of all employees
            • Proven track record for delivering results
            • A risk-taking, entrepreneurial spirit coupled with a strong work ethic
            • Astute listener with excellent relationship management skills; strong, client-focused orientation and ability to inspire others.
            • Knowledge of applicable best practices (i.e., industry/technology knowledge)
            • Intelligence, good judgment, problem-solving skills, and effective decision-making abilities
            • Ability to see the big picture and prioritize appropriately
            • Able to motivate, inspire and champion ideas
            • Strong commitment to ComTec values and a hands-on team player EDUCATION, EXPERIENCE, & KNOWLEDGE:
              • BA/BS in information technology, business administration or a related field
              • 10+ years of management experience in positions of increasing responsibility where company performance and employee management have been emphasized
              • Progressive experience in the professional services industry; prior experience demonstrating effective management skills in a fast-paced and growing environment
              • ERP systems expertise with depth of knowledge among a broad range of manufacturing processes (i.e., make-to-stock / make-to-order / engineer-to-order environments) (e.g., SyteLine, Epicor, Syspro, SAP, Oracle)
              • Experience with Epicor Kinetic ERP platform strongly desired
              • Exceptional client relations skills and the ability to handle problem resolution meetings
              • Professional written and verbal communication skills including process documentation WORK ENVIRONMENT/PHYSICAL DEMANDS:
                • Use of computer and office equipment
                • Ability to remain calm in stressful situations
                • Performs all administrative functions expected at this levelADDITIONAL REQUIREMENTS:
                  • Ability to schedule for evening or weekend work occasionally
                  • Valid driver's license in your state of residence and reliable personal vehicle10.2022PI197613137

Keywords: ComTec Solutions, Rochester , Director of Professional Services, Executive , Rochester, New York

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