Dispatch Service Representative
Company: Toshiba America Business Solutions
Posted on: October 12, 2019
Toshiba America Business Solutions, a leader in digital technology,
is seeking a Dispatch Service Representative reporting to the
Rochester, NY office.
Our people bring innovative, real-world solutions for our client's
print management needs; we help cut costs, secure documents and
reduce the environmental footprint. We are a growing, dynamic
organization that has a need for individuals who are driven to
contribute their professional best.
Dispatch Technicians on service calls in an efficient and courteous
manner recording all appropriate data pertaining to the calls. Act
as central communication point for service calls. May provide work
direction to less senior staff. Handles customer calls complex in
* Ensure calls are dispatched promptly. Dispatch Service
Technicians per established procedures.
* May determine dispatch priorities for field assignments to
minimize response times. Resolve routine customer service problems
* Ensure all customer calls are returned in a timely manner.
* Resolve customer support inquiries complex in nature thru
* Responsible for dispatch and support activities for complex
* Respond to customer calls, complaints and questions
* with appropriate professionalism and etiquette.
* Ensure dispatch activities are timely and accurately documented
according to dispatch practices using automated systems and/or
established reports. Set up, maintain and update customer records
* Review open service activity and prioritize by customer, time of
call and territory.
* May inform technicians of billing status on chargeable and C.O.D.
* Advise customer of their billing status should they need to be
charged for any service performed.
* May provide support to expedite parts/purchase orders and mailing
statements or invoices.
* Work with Contract Administrators in setting up inspections on
* Additional duties as assigned.
* High School Diploma or equivalent.
* 1 year of dispatch/customer support experience preferred.
* Courteous and professional telephone manner along with the
ability to deal effectively with customers/clients in a fast-paced
* Must be computer literate with basic knowledge of Microsoft
Toshiba America Business Solutions, Inc. offers a competitive
salary and generous benefits package including the following:
* Group health coverage (medical, dental, & vision)
* Employee Assistance Programs
* Pre-tax spending accounts
* 401(k) plan (with company match)
* Pet Insurance
* Company provided life insurance
* Employee discounts
* Generous paid holiday schedule, paid vacation & sick/personal
Toshiba America Business Solutions is an equal
opportunity/affirmative action employer that evaluates qualified
applicants without regard to age, ancestry, color, religious creed,
disability, marital status, medical condition, genetic information,
military or veteran status, national origin, race, sex, gender,
gender identity, gender expression and sexual orientation or any
other protected factor. We also consider qualified applicants
regardless of criminal histories, consistent with legal
Individuals who need a reasonable accommodation because of a
disability for any part of the employment process should email
Accommodation Request@tabs.toshiba.com to request an
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information..
Keywords: Toshiba America Business Solutions, Rochester , Dispatch Service Representative, Sales , Rochester, New York
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