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College Graduates - Dedicated Service Center Representative

Company: Paychex
Location: Rochester
Posted on: November 9, 2018

Job Description:

Acts as a payroll and technical advisor for clients processing payroll
using web-based and internet accessed Paychex products. Responds to
telephone calls, answers questions, resolves client issues, and provides
guidance to the clients on how to input payroll. Provides first line
client support while delivering premium quality service.

- Provides support for online clients who use web-based and internet
accessed Paychex products by maintaining knowledge about
Internet applications. Answers all inbound/outbound client concerns,
applies knowledge, and responds to calls daily from clients on
products in order to meet client needs in a contact
center environment.
- Ensures complete and accurate problem resolution related to system
issues, payroll reporting and other related payroll processing
performed by the client to provide quality service and high
client retention. Troubleshoots errors and technical issues.
Researches and resolves client and system problems to ensure
accurate payroll reports and tax returns. Corresponds with federal,
state, and local tax agencies on behalf of clients to
resolve problems.
- Trains clients and fosters independence throughout the life cycle of
a client. Conducts effective WebEx and online training to meet the
needs of the client. Educates clients on the features and
functionality available to the client with each new release.
- Supports 'multi product' clients with employee counts under 50 EE
and a high concentration in General Ledger, time tracking and paid
time off systems (TLO, TAA), Report Writer and
Workers' Compensation.
- Adheres to phone queue staffing schedules and actions required to
meet call management service levels and other metrics.
- Enters payroll-related data necessary to process payroll as needed.
- Other duties as assigned to support the general purpose of the
position's function.

Keywords: Paychex, Rochester , College Graduates - Dedicated Service Center Representative, Sales , Rochester, New York

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