Manager, Account Management

Company: Payments Operations Workforce
Location: Caledonia
Posted on: March 29, 2026

Job Description:

Global Payments Inc., a leader in payment technology and software solutions, is seeking a Manager of Account Management to oversee our talented account management team. This role is pivotal in maintaining our commitment to delivering superior service and innovative solutions to our customers worldwide. The successful candidate will be responsible for leading account management activities, improving client relationships, and driving revenue growth by ensuring the highest level of service delivery. Develop and implement strategic plans to manage and grow accounts. Lead a team of account managers, setting objectives and reviewing performance. Maintain high customer satisfaction ratings that meet company standards. Work closely with cross-functional teams to ensure the delivery of project deliverables within agreed timelines. Negotiate contracts and close agreements to maximize profits. Regularly report on account status to senior management. Identify opportunities for customers to increase service utility. Stay current with company offerings and industry trends. Proven account management or other relevant experience. Strong interpersonal and communication skills. Experience in delivering client-focused solutions based on customer needs. Proven ability to manage multiple projects while paying strict attention to detail. Excellent listening, negotiation, and presentation skills. Strong verbal and written communication abilities. Medical Insurance Dental Insurance Vision Insurance 401k Certified Account Manager (CAM) preferred. Project Management Professional (PMP) certification is a plus.

Keywords: Payments Operations Workforce, Rochester , Manager, Account Management, Sales , Caledonia, New York