Store Sales Associate
Company: REI
Location: Rochester
Posted on: November 19, 2023
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Job Description:
Overview
REI is committed to becoming a fully inclusive, antiracist,
multicultural organization. To fulfill our brand promise of
enabling a life well-lived outside for everyone, we are seeking
candidates who demonstrate shared values of diversity, equity,
inclusion, and antiracism.
You will serve on a team whose job is to help REI, the nation's
largest consumer co-op, engage with all of its audiences. You will
contribute to the success of REI by processing transactions,
selling memberships and other REI products and services to
customers. You will help support our 100% satisfaction guarantee by
processing customer returns, and completing other unique customer
service functions. You will maintain a working understanding of REI
products and services and use this understanding to sell products,
services, and memberships to our customers. You help to maintain
the store visual standards and help in keeping the floor stocked
with merchandise. REI employees pride themselves on living the REI
values. Sound interesting? Keep reading to learn more about this
position and life at REI.
Supports customers by responding to product, membership and REI
service questions, general inquiries and customer feedback.
Helps to prepare the store: maintains and stocks work areas making
sure all items are accurately priced.
Works with store management, visual merchandising point person, and
Sales Leads to maintain visual standards.
Promotes the sale of REI goods and services and engages in the
steps of REI's Sales and Service Training.
Gives customers product, membership and service information
including but not limited to the REI Mastercard program.
Processes purchases, membership, service and return transactions at
the register in alignment with REI's 100% satisfaction guarantee.
Collect payment for goods, make change, and distribute
receipts.
Performs unique transactions such as special orders, Outdoor School
registration, special ticket sales, and store mail-outs.
Identifies, research, and resolve customer issues.
Supports Retail Store Pick-Up by assisting with the receipt of
product from truck and processing customer pick-up.
Maintains customer and employee hold area by keeping the area
organized and removing items that are beyond the hold dates.
Extra duties as assigned
Responsibilities and Qualifications
Do you aspire to experience new things? Do you thrive in the
outdoors and want to help others do the same? Bring your passion to
REI and help fulfill our mission to educate, inspire and outfit our
customers for a lifetime of outdoor experiences and stewardship!
Qualities we look for in our Sales Specialists:
Previous retail store experience (preferred)
Participates and collaborates with others on one's own team and
across REI for the achievement of business goals.
Flexible in one's viewpoints and positions to support the direction
taken by others at REI.
Uses business understanding, innovative thinking, and sound
judgment in the solution of problems or the pursuit of business
opportunities.
Consolidates information from various sources including feedback
from others to reach sound choices.
Effective communication skills.
Builds rapport with all kinds of people within and outside the
organization.
Knowledgeable of outdoor activities in assigned department.
Considers the ultimate impact of choices and actions on internal
and external customers.
Works smart by setting effective work goals, establishing
priorities, and produces quality work.
Uses resources to meet deadlines, keeps others informed of work,
plans and progress toward goals.
Acts on opportunities and involves and influences others in the
accomplishment of worthwhile organizational goals.
Availability to work a flexible schedule based on business needs,
including evenings and weekends.
REI hires, trains, and promotes regardless of race, religion,
color, national origin, sex, disability, age, veteran status, and
other protected status as required by applicable law. We remain
deeply committed to making the Co-op a place where everyone can
feel safe and be themselves. Join us.
Closing
At REI, we believe the outdoors is for all. We are committed to
becoming a fully inclusive, anti-racist, multicultural organization
(https://www.rei.com/newsroom/article/rei-antiracist-multicultural-fully-inclusive-commitment)
. We know that there's strength in our diversity - that each
employee brings unique skills, experiences, and perspectives. Every
day you are driving change, fostering a culture of respect, and
knowing you're backed by benefits that support your whole life. To
work towards this commitment and fulfill our brand promise of
inspiring and enabling a life outside for everyone, we seek
employees who demonstrate different ways of working, create a sense
of belonging, and actively listen and learn.
Pay Transparency
We are committed to practices that promote pay equity and
transparency. As required by applicable Pay Transparency laws, REI
provides a range of compensation for roles that may be hired in
locations under these requirements. Factors that may be used to
determine your actual salary may include a wide array of factors,
including: your specific skills and experience, geographic location
or other relevant factors.
REI offers all regular employees a generous employee discount,
access to health benefits, a retirement savings plan and accrued
time off. Click here (https://foryourbenefit-rei.com/) for a
detailed overview of benefits plans by employee profile.
Pay Range
$16.65 - $18.50 per hour
At REI, we believe the outdoors is for all. We are committed to
becoming a fully inclusive, anti-racist, multicultural organization
(https://www.rei.com/newsroom/article/rei-antiracist-multicultural-fully-inclusive-commitment)
. We know that there's strength in our diversity - that each
employee brings unique skills, experiences, and perspectives. Every
day you are driving change, fostering a culture of respect, and
knowing you're backed by benefits that support your whole life. To
work towards this commitment and fulfill our brand promise of
inspiring and enabling a life outside for everyone, we seek
employees who demonstrate different ways of working, create a sense
of belonging, and actively listen and learn.
Pay Transparency
We are committed to practices that promote pay equity and
transparency. As required by applicable Pay Transparency laws, REI
provides a range of compensation for roles that may be hired in
locations under these requirements. Factors that may be used to
determine your actual salary may include a wide array of factors,
including: your specific skills and experience, geographic location
or other relevant factors.
REI offers all regular employees a generous employee discount,
access to health benefits, a retirement savings plan and accrued
time off. Click here (https://foryourbenefit-rei.com/) for a
detailed overview of benefits plans by employee profile.
Do you aspire to experience new things? Do you thrive in the
outdoors and want to help others do the same? Bring your passion to
REI and help fulfill our mission to educate, inspire and outfit our
customers for a lifetime of outdoor experiences and stewardship!
Qualities we look for in our Sales Specialists:
Previous retail store experience (preferred)
Participates and collaborates with others on one's own team and
across REI for the achievement of business goals.
Flexible in one's viewpoints and positions to support the direction
taken by others at REI.
Uses business understanding, innovative thinking, and sound
judgment in the solution of problems or the pursuit of business
opportunities.
Consolidates information from various sources including feedback
from others to reach sound choices.
Effective communication skills.
Builds rapport with all kinds of people within and outside the
organization.
Knowledgeable of outdoor activities in assigned department.
Considers the ultimate impact of choices and actions on internal
and external customers.
Works smart by setting effective work goals, establishing
priorities, and produces quality work.
Uses resources to meet deadlines, keeps others informed of work,
plans and progress toward goals.
Acts on opportunities and involves and influences others in the
accomplishment of worthwhile organizational goals.
Availability to work a flexible schedule based on business needs,
including evenings and weekends.
REI hires, trains, and promotes regardless of race, religion,
color, national origin, sex, disability, age, veteran status, and
other protected status as required by applicable law. We remain
deeply committed to making the Co-op a place where everyone can
feel safe and be themselves. Join us.
Keywords: REI, Rochester , Store Sales Associate, Sales , Rochester, New York
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