Business Services Representative
Company: GoNetspeed
Location: Rochester
Posted on: September 16, 2023
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Job Description:
Here at GoNetspeed, we believe in the power of connectivity. We
believe that life doesn't wait for us to catch up. We believe that
providing the fastest and most reliable Internet to the communities
we serve means committing to the present and building for the
future.And we believe that our amazing team of employees are the
key to our future and vision of connecting communities for today
and for whatever comes next. If this excites you, come and join our
team.This position involves speaking with customers by phone and
email as well as managing workflows to support our business
customers and sales partners. Representatives are responsible for
reviewing contacts and corresponding customer paperwork, creating
accounts in our billing system, make changes to accounts, and
terminate accounts with a goal of ensuring 100% accuracy in the
final product, our bill to our customers and partners. The Business
Services Representative must possess superior time management and
organizational skills; excellent verbal and written communications
skills; and be able to multitask easily.Essential Job
Functions:Assure a quality customer experience.Responsible for
auditing contracts and supporting paperwork for the Sales team and
Sales Agents.Responsible for incoming calls in the Business
Services queue to assist the customer.Interface with all sales
channels to research complex billing related issues and communicate
directly with the customer to resolve in an expeditious
manner.Responsible for the accurate and timely creation,
submission, review, and closure of all commercial Service Orders
for our retail commercial customers and Wholesale partners.Assures
the necessary documentation for each service order is complete and
concise.Work with other departments in a collaborative effort to
support the customer.Responsible for ongoing audits of the end user
billing system.Knowledge of company policies and procedures.Ability
to organize and prioritize multiple work assignments and manage
projects effectively.Perform special projects, as necessary.
**These tasks do not meet the Americans With Disabilities Act
definition of essential job functions and are usually less than 5%
of time spent. However, these tasks still constitute important
performance aspects of the job.Knowledge, Skills, and
Abilities:Knowledge of company policies and procedures.Skill in
operating office equipment such as, personal computer, calculator,
copier, fax, pdf and telephone systems.Working knowledge of Word,
Excel and Microsoft Outlook.Skill in oral and written
communication.Skills in prioritizing and completing multiple
projects.Skill in identifying problems and resolutions.Ability to
communicate with customers, co-workers, and various business
contacts in a professional and courteous manner.Ability to maintain
confidentiality.Ability to follow written and oral
instructions.Ability to work with frequent interruptions.Ability to
pay close attention to detail.Ability to effectively function as a
team player.Education and Experience:High School diploma or
equivalent plus two years of college preferred. Minimum of three
years experience in customer relations within the
Telecommunications industry preferred.401(k)401(k) matchingDental
insuranceEmployee assistance programEmployee discountFlexible
spending accountHealth insuranceHealth savings accountLife
insurancePaid time offReferral programVision insuranceGoNetspeed is
an equal opportunity employer and does not discriminate on the
basis of age, sex, gender identity, color, race, creed, national
origin, religious persuasion, marital status, political belief, or
disability.Thank you for choosing GoNetspeed as your potential next
employer! We know you have other options when selecting an employer
of choice and are so glad you chose to apply with us.
Keywords: GoNetspeed, Rochester , Business Services Representative, Sales , Rochester, New York
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