Business Services Representative

Company: GoNetspeed
Location: Rochester
Posted on: September 16, 2023

Job Description:

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.This position involves speaking with customers by phone and email as well as managing workflows to support our business customers and sales partners. Representatives are responsible for reviewing contacts and corresponding customer paperwork, creating accounts in our billing system, make changes to accounts, and terminate accounts with a goal of ensuring 100% accuracy in the final product, our bill to our customers and partners. The Business Services Representative must possess superior time management and organizational skills; excellent verbal and written communications skills; and be able to multitask easily.Essential Job Functions:Assure a quality customer experience.Responsible for auditing contracts and supporting paperwork for the Sales team and Sales Agents.Responsible for incoming calls in the Business Services queue to assist the customer.Interface with all sales channels to research complex billing related issues and communicate directly with the customer to resolve in an expeditious manner.Responsible for the accurate and timely creation, submission, review, and closure of all commercial Service Orders for our retail commercial customers and Wholesale partners.Assures the necessary documentation for each service order is complete and concise.Work with other departments in a collaborative effort to support the customer.Responsible for ongoing audits of the end user billing system.Knowledge of company policies and procedures.Ability to organize and prioritize multiple work assignments and manage projects effectively.Perform special projects, as necessary. **These tasks do not meet the Americans With Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.Knowledge, Skills, and Abilities:Knowledge of company policies and procedures.Skill in operating office equipment such as, personal computer, calculator, copier, fax, pdf and telephone systems.Working knowledge of Word, Excel and Microsoft Outlook.Skill in oral and written communication.Skills in prioritizing and completing multiple projects.Skill in identifying problems and resolutions.Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner.Ability to maintain confidentiality.Ability to follow written and oral instructions.Ability to work with frequent interruptions.Ability to pay close attention to detail.Ability to effectively function as a team player.Education and Experience:High School diploma or equivalent plus two years of college preferred. Minimum of three years experience in customer relations within the Telecommunications industry preferred.401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offReferral programVision insuranceGoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.

Keywords: GoNetspeed, Rochester , Business Services Representative, Sales , Rochester, New York