Account Service Representative-Rochester, NY ,14604-95% remote
Company: Analysts
Location: Rochester
Posted on: March 20, 2023
Job Description:
Hi,Hope you are doing good.My name is Namrata, a resource of
Innova Solutions. If you are looking for new opportunity, please go
through the below job description and if you find it suitable for
you, you can reply over this email with your updated resume, the
best time and number to reach you to discuss this opportunity or
you can reach me at 630-361-0063.Here is the job requirement for
your kind consideration:Job Details:Job Title: Account Service
Representative - Strategic/National Accounts I/II/IIILocation:
Rochester NY 14604 - 95% remote role (once or twice in a month
onsite availability is required for meetings)Duration: 3 months
contract (potential to become permanent role.)Hours Per Week: 40.00
Description of Work:Description:Summary:The Account Service
Consultant ensures prompt, accurate, and efficient servicing of all
Broker, Member, and Employer Group Administrator inquiries.
Inquiries may be via telephone, email, written inquiries, and lobby
walk-in's or through on-site visits with an employer group and/or
broker. This role provides service for customers and business
partners while responding in a professional, efficient, and timely
manner to resolve issues and enhance Group & Broker
satisfaction/retention. The Account Service Consultant maintains
constant communication with the Sales staff and other Business
Partners throughout the organization.Essential
Responsibilities/Accountabilities:Level II (in addition to Level I
responsibilities):
- Assists with on-the-job training of other Account Service and
Sales Account Managers as requested. Support Level I team members
with more complex issues.
- Ongoing participation in meetings, training, and skill
development to support career path and individual development
plans.
- Identifies issues, patterns and/or trends generated by external
and internal action affecting customer satisfaction and
consistently and independently recommends and initiates changes and
improvement for process review.
- Attends meetings and/or trainings as a representative of the
Account Service Team and shares the information learned with the
Account Service Staff within a reasonable timeframe
- Handles HIPAA (Health Information Portability and
Accountability Act) issues as requested by members through Group
Administrators. Specifically, handles all Designated Record Set
(DRS) requests and may serve as a point person for the Account
Service team when difficulties arise in obtaining information
through normal channels.Level III (in addition to Level II
responsibilities/accountabilities):
- Assists with tasks assigned by management that require advanced
problem-solving skills.
- Partners with Sales to create and deliver presentations to
external customers.
- Mentors and trains more junior Account Service team members to
initiate resolution to all outstanding and/or difficult
issues.
- Acts as a back up to Account Manager when individual is out of
the office.Minimum Qualifications:NOTE:We include multiple levels
of classification differentiated by demonstrated knowledge, skills,
and the ability to manage increasingly independent and/or complex
assignments, broader responsibility, additional decision making,
and in some cases, becoming a resource to others. In addition to
using this differentiated approach to place new hires, it also
provides guideposts for employee development and promotional
opportunities.All Levels:
- High School diploma or equivalent required. Associates Degree
in related field preferred. In lieu of degree, 2 years of
experience in service or healthcare industries.
- Familiarity with NYS and Federal regulations and underwriting
policies and all process flows.
- Strong oral/written communication and customer service
skills.
- Strong organizational skills and ability to prioritize,
multitask, and work in fast paced environmentand remain
professional and focused under multiple pressures and demands.
- Ability to complete required internal Medicare Training per
Center for Medicare Services within one year of start date.
- PC skills essential: spreadsheet and word processing
applications, database functions and sales force automation
software applications.Physical Requirements:
- Ability to travel within the Health Plan service region as
necessary to offer support for on-site visits to groups/brokers,
open enrollments, training, and/or off-site meetings.
- Ability to work while sitting and/or standing at a workstation
viewing a computer and using a keyboard, mouse and/or phone for
three (3) or more hours at a time.
Keywords: Analysts, Rochester , Account Service Representative-Rochester, NY ,14604-95% remote, Sales , Rochester, New York
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