Residential Mortgage Assistant Sales Manager

Company: M&T Bank
Location: Rochester
Posted on: June 25, 2022

Job Description:

Overview:Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager. Must adhere to the requirements of federal registration under the SAFE Act. Primary Responsibilities:

• Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager.
• Manage the training process for the Loan Counselors including program development and on-going coaching/mentoring and problem resolution.
• Promote the Bank's image in the marketplace through participation in various community events.
• Assist in the coordination and presentation of marketing materials.
• Respond to customer inquiries and complaints.
• Participate in weekly management support team meetings and follow up on any issues that need to be addressed.
• Keep abreast of changes and trends related to responsibilities of Loan Counselors.
• Assist in the usual managerial authority concerning staffing, performance appraisals, promotions, hiring, and terminations.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned. Scope of Responsibilities:This position assists the Residential Mortgage Sales Manager and has a sound working knowledge of the Sales Manager's responsibilities in order to act as a back-up.Responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act. Education and Experience Required:Bachelor's degree and 3 years Residential Mortgage experience,OR in lieu of a degree,A combined minimum of 7 years higher education and/or work experience including a minimum of 3 years Residential Mortgage experience 2 years supervisory experienceGeneral knowledge of personal computers and software. Education and Experience Preferred:Excellent oral and written communication skills.Ability to interact with all levels of personnel.Strong interpersonal ability.LocationRochester, New York, United States of America

Keywords: M&T Bank, Rochester , Residential Mortgage Assistant Sales Manager, Sales , Rochester, New York