Customer Service Representative

Company: Sweeteners Plus Inc
Location: Lakeville
Posted on: May 16, 2022

Job Description:

Job DescriptionSweeteners PlusCustomer Service RepresentativeThe Customer Service role is responsible for interfacing with customers on a daily basis. The Customer Service role will properly maintain necessary paperwork relating to customer orders, customer questions and complaints and providing courteous and efficient customer service to all internal and external customers. Responsibilities:

• Accurately process customer orders and change requests
• Proactively track order status and notify customer of delays
• Provide strong communication with internal and external customers, order management area, Finance and colleagues from other parts of the business on a daily basis in person, via phone and email to ensure customers' expectations are met
• Respond promptly to customer inquiries
• Acknowledge and resolve customer complaints
• Become very knowledgeable about our products to provide appropriate feedback to internal and external customers
• Ensure customer satisfaction and provide professional customer support
• Keeping records of customer interactions, transactions, comments, and complaints
• Additional responsibilities to support other activities Education and Experience
  • High School or GED required
  • 3+ years' experience in administrative/customer service roles
  • Knowledge of Excel and Word
  • Excellent customer service and organizational skills
  • Highly detail oriented and process driven; assessing data will be central to the role
  • Strong communication skills- both written and verbal
  • Positive attitude, team player. Ability to effectively handle multiple tasks in a fast-paced environment.
  • Continuous improvement mindset and ability to help improve processes is required. Relocation assistance is not available with this position. Sweeteners Plus, LLC. requires the successful completion of applicable pre-employment drug screen and background check. Sweeteners Plus, LLC. is an equal opportunity employer and does not discriminate against any applicant because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and military or veteran status. In addition, Sweeteners Plus complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it maintains facilities. Sweeteners Plus also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. Job Type: Full-time

Keywords: Sweeteners Plus Inc, Rochester , Customer Service Representative, Sales , Lakeville, New York