Sutherland: Customer Service And Sales Representative

Company: Sutherland
Location: Webster
Posted on: January 15, 2022

Job Description:

Job Description:We are currently recruiting for driven individuals to join our team as Customer Service and Sales Representatives in the Rochester area.The role:As a Customer Service and Sales Representatives, you'll bring your expertise to deliver exceptional service and solutions to customers through inbound call. You will get to work with top technologies and systems while having a dedicated team of leaders and peers to support you.What we offer:Competitive hourly wage of $16/hr with a potential monthly performance incentives.Work from home environmentMedical, dental and vision benefitsPaid training & Paid Time OffAdvancement opportunities 100% of our frontline leaders have been promoted from withinMonthly company rewards & recognition programsEmployee DiscountsEAP & Health and Wellness programs including a personal trainer dedicated to SutherlandYou will be a great fit if you:Are a natural communicator who thrives at helping customers with questions, billing inquiries, and issues in a courteous and professional manner to resolve their issues while retaining their businessAre a problem-solver who can offer alternate solutions and work through financial transactionsAre a great listener who asks the right questions to get the desired outcomesHave at least one-year experience in customer service including success in meeting sales goals and targetsHave completed high school or equivalentHave full-time availabilityQualifications:.Our Most Successful Candidate will Have:A High Scool diploma or equivalentExcellent Verbal and written communication skills; proficient reading skillsMulti-tasking skills, showcased through the use of serveral applicationsBasic PC keyboarding skills; basic Microsoft Office.Cstomer service skillsRequirements to work from home:Excellent Internet connectivity:Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better!Wireless and/or satellite Internet Service Providers are not compatible with our systems.A computer for you to set yourself up for success to work from homeA quiet and distraction-free, secure place to work.Two 20-inch monitorsWired KeyboardWired MouseA headset to use for training and meetings that is/has:USBDual earNoise-cancelling microphoneA Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.About us:As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.#SP

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