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Online Services Representative

Company: Nesco Resource
Location: West Henrietta
Posted on: November 19, 2021

Job Description:

Our client is seeking multiple Online Services Representatives to assist their Rochester, NY location.-- Pay Rate: $16.00/hr Location: REMOTE Contract Length: 3 months Job Summary: Under a significant level of guidance and direction, provides customer service for one or more products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with policies and procedures. Responsibilities:

  • Delivers quality service to clients via phone, email, chat, and other avenues
  • Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
  • Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  • Develops and maintains a basic working knowledge of one or more--products
  • Performs data input, maintaining strong prioritization and organization
  • Documents all client interactions Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Keywords: Nesco Resource, Rochester , Online Services Representative, Sales , West Henrietta, New York

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