Customer Service Representative

Company: D.B. Roberts
Location: Rochester
Posted on: September 17, 2020

Job Description:

SummaryPerform customer service duties and provide administrative support to branch management and sales personnel by performing the following duties.Essential Duties and Responsibilities include the following. Other duties may be assigned.Provide Administrative and back up support to Inside Sales Representatives, Field Sales Representatives and Branch ManagementPerform Quote and Order Entry and MaintenancePrepare various spreadsheets & worksheetsSupport improved service and on-time delivery by maintaining records, tracking deliveries, and making recommendationsPrepare and/or distribute sales reports and sales literatureMaintain responsibility for office supplies, coordination of branch meetings, branch intranet and division contact listQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceBachelor's degree (B.A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.Computer SkillsTo perform this job successfully, an individual should have knowledge of MS Word, Excel and Outlook.This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee, or Refugee

Keywords: D.B. Roberts, Rochester , Customer Service Representative, Sales , Rochester, New York