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Help Desk Technician

Company: Modis
Location: Rochester
Posted on: February 13, 2019

Job Description:



An Help Desk Technician job in Rochester, NY is available through Modis. Must hold a AAS degree to be considered for this position. Will provide 1st and 2nd level Help Desk phone support for the customers. Will maintain exceptional customer service skills while providing support to our customers. Help Desk Technician job responsibilities include:

  • Provide support to over 20,000 customers in a Help Desk capacity
  • Assist with application and hardware questions, providing support for over 600 applications.
  • Responsible for clearly documenting issues called into the Help Desk, steps taken and resolution if possible.
  • Attempt first call resolution with every call answered
  • Flexible to work varied shifts to provide support to the team, based upon business needs

    QUALIFICATIONS:
    • Associate degree in related technical discipline is required
    • Minimum Two years hands on related experience
    • Must have PC and Windows expertise, particularly Microsoft Office suite of products
    • Must have excellent technical troubleshooting capabilities.
    • Must possess a textable phone.

      If you are interested in this Help Desk Technician job in Rochester, NY then please click APPLY NOW. If you have questions about the position or would like more information, please contact Gina Manioci at or by email at Equal Opportunity Employer Minorities/Women/Veterans/Disabled

      - provided by Dice Customer Service, Hardware, Help Desk, PC, Technician, Windows

      Keywords: Modis, Rochester , Help Desk Technician, Professions , Rochester, New York

      Click here to apply!

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