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Shift Supervisor - Fleet Maintenance Operations

Company: Ryder
Location: Rochester
Posted on: November 9, 2018

Job Description:

Position Description
The Shift Supervisor (SS) assists the Service Manager I and II and/or Sr. Service Manager I and II manage the operations and personnel for a shift of a particular location. The Shift Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees.

The Shift Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Shift Supervisor is responsible for ensuring the customers needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Shift Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Service Manager role.

#LI-post

#INDexempt

Requirements
College degree (Associates or Bachelor's) preferred or 1 - 3 years or more experience in a maintenance operations environment required
Demonstrated success in a Ryder role may be substituted for this requirement

ADDITIONAL REQUIREMENTS:
Ability to professionally represent Ryder and competently interact with customer management required Strong vehicle diagnostics/repair knowledge preferred
Maintenance and Technical experience in a shop environment is required Supervisory experience preferred
Capacity to understand labor, financial and quality planning
Strong sense of personal accountability and a proven track record of achieving desired results
Ability to communicate effectively both verbally and in writing
Competent in basic computer skills and in a Microsoft Office environment
Experience with a Shop Management System is preferred
Demonstrated commitment to a safe work environment, quality execution, and customer service as evidenced by previous experience and performance track record
Must have demonstrated customer service focus, work flow analysis and management skills
Exposure to Lean/Six Sigma principles preferred
Ability to solve operational problems with minimal assistance
Ability to resolve customer issues with minimal assistance
Ability to lead and train workforce.
Responsibilities
Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
Ensures all warranty policies and procedures are executed
Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate
Responsible for conducting yard checks to ensure proper work scheduling and prioritization
Labor Management Provides management, training and development of all personnel assigned
Responsible for Performance Management of all assigned personnel
Customer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime
Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates
Conduct customer visits as required by the Customer Care Plan
Asset Management: Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 6S standards in all relevant shop areas of responsibility
Evaluates needs and makes recommendation for shop tooling and equipment requirements
Assist in the management and oversight of vehicle specifications and vehicle in-service/out-service process
Assist in ensuring all vehicles have required specifications in SAM
Responsible for Parts Inventory management, policies and procedures
Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work
Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center
Ensure Cleanliness and quality of repair for all maintained vehicles. Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends
Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs. Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements Ensure Employee compliance with Safety and EPA regulations and requirements Financial Management: Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction
Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives
Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets. Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation
Responsible for the customer bill back process to include identification, review and approval of bill back opportunities
Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity
Ensure data integrity in the Shop Management Online systems
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Keywords: Ryder, Rochester , Shift Supervisor - Fleet Maintenance Operations, Professions , Rochester, New York

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