Equipment Sales and Service Technician - Rochester Region
Company: Maines Paper & Food Service, Inc.
Posted on: October 10, 2018
Due to new Customer Partnerships we are growing and expanding our business and as a result, we are looking for new talent to join our team! GENERAL STATEMENT OF DUTIES: The Sales and Service Technician services, installs, repairs and maintains all dispensing equipment in related product lines performed to customers' satisfaction. The Sales and Service Technician is responsible for the installation of beverage equipment, chemical mixing dispensing systems, and/or dishwashers. Additionally responsible for preventative maintenance on equipment including 24/7 emergency service calls. ESSENTIAL DUTIES AND RESPONSIBILITIES: Install dispensing equipment efficiently and properly. Repair all equipment in the territory assigned. Maintain all dispensing equipment within established and acceptable time frames, including monthly maintenance on chemical and beverage accounts. Troubleshoot and resolve problems related to electric, plumbing, installation of dishwashers, water lines, drain lines, and copper / pvc piping. Respond to all service calls by phone and/or via physical inspection of equipment in a time frame that is conducive to an excellent service level. Order parts as required and within contract requirements and/or customer needs. Maintain an effective inventory level of parts. Schedule a preventative maintenance schedule on chemical and beverage accounts. Effectively communicate plans and activities to immediate supervisor. Assist sales force in selling chemical and beverage products, including direct account penetration where applicable. Display polite and courteous attitude with customers and sales personnel. Properly communicate to appropriate personnel the status of job completions, repairs, and/or problems. Responsible for increasing sales and profits in related product category, increasing account bases. Reduce number of service calls through proactive preventative maintenance. Monitor and ensure efficiencies related to number of weekly service calls, number of equipment installations, and number of preventative maintenance calls. Complete documentation, service reports, inventory, van stock parts and equipment, and customer service reports, as well as maintain appropriate logs. Complete special projects and other duties as assigned. QUALIFICATIONS, KNOWLEDGE, and SKILLS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the qualifications, knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Preferred electrical, mechanical, and plumbing skills with ability to troubleshoot effectively. Ability to build customer relationship through excellent interpersonal skills. Possess strong verbal and written communication skills. Excellent product and equipment knowledge. Good record keeping and documentation skills. Modest computer skills including MS Office. Must be self-motivated and willing to work extended hours, including on-call 24/7. EDUCATION and/or EXPERIENCE: High school diploma with a minimum of six (6) months of equipment repair or mechanical experience preferred and/or equipment related training; or equivalent combination of education and experience. CERTIFICATES, LICENCES, REGISTRATIONS: Valid Driver's license. WORK ENVIRONMENT / PHYSICAL DEMANDS: The work environment characteristics and physical demands described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds and frequently lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions, toxic or caustic chemicals, and risk of electrical shock. The employee occasionally works in high, precarious places and is occasionally exposed to extreme cold and extreme heat. The noise level in the work environment is usually moderate. BENEFITS: 401(K) Company Paid Life Insurance Dental Insurance Medical Insurance Vision Insurance Referral Bonus Direct Deposit Educational Reimbursement Excellent Advancement Opportunities If you're looking for challenge, growth, and genuine job satisfaction, then look to Maines! Don t Miss This Amazing Opportunity with Maines! Click the APPLY Link below and following the proceeding steps to apply to the position. It should take you no more than 15 minutes to complete our application on a mobile device or computer.
Keywords: Maines Paper & Food Service, Inc., Rochester , Equipment Sales and Service Technician - Rochester Region, Professions , Rochester, New York
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