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Service Desk Technician

Company: Monro, Inc.
Location: Rochester
Posted on: May 28, 2023

Job Description:

Company Description

Monro, Inc.
Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry-Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we're currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.

Destination Monro - Your Career is Here!

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We're looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more. Destination Monro! - Your career is here.

Job Description

Responsible for installing, modifying and making minor repair to computer software and hardware POS systems. Includes technical assistance and training to POS system users by performing the following essential duties:

Essential Duties & Responsibilities:

  • Responds to inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
  • Inspects personal computer equipment to prepare computer for delivery.
  • Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
  • Loads specified software packages into computer.
  • Enters commands and observes system functions to verify correct system operation.
  • Instructs users in use of equipment and software.
  • Recommends or performs minor remedial actions to correct problems.
  • Provides updates, status, and completion information to manager.
  • Replaces defective or inadequate software.


    Minimum Qualifications:
    • High school diploma or GED required.
    • Associates degree in computer science or a related field of study preferred.
    • 1 or more years of experience in help desk type environment where customer service and employee interactions were required.
    • Knowledge of the administration and operation of the windows operating systems preferred.
    • Ability to troubleshoot and repair pc's printers and modems.
    • Ability to read and comprehend simple instructions, short correspondence, and memos.
    • Ability to write simple correspondence.
    • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
    • Ability to communicate effectively to users over the telephone.
    • Must be proficient in the use of PC and various software packages including, but not limited to MSOffice including Word, Excel and Outlook.
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
    • Ability to deal with problems involving several concrete variables in standardized situations.
    • Must demonstrate a professional attitude and demeanor.
    • Ability to work evenings, weeks and travel to overnight locations.
    • Must have valid driver's license.
      Closing Statement:

      This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's Manager at any time based upon Company need.

      Monro Inc. is a proud Equal Opportunity employer, m/f/d/v.


      Additional Information

      • Health Insurance
      • Dental Insurance
      • 401K Retirement Plan with Company Match
      • Paid vacation
      • Paid Holidays
      • Employee Discounts
        Your next Destination!

        Your next Destination!

        Growth Opportunity:

        At Monro we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

        Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: Monro, Inc., Rochester , Service Desk Technician, Professions , Rochester, New York

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