Maintenance Coordinator
Company: Penske Truck Leasing
Location: Rochester
Posted on: May 28, 2023
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Job Description:
POSITION SUMMARY: The Maintenance Coordinator will complete
maintenance customer service, inventory and administrative
processes of the branch (branches) that support maintenance
operational efficiency, effectiveness, customer satisfaction and
profitability. The Maintenance Coordinator will provide superior
customer service and communication to internal and external
customers. Support the branch financial manager by providing
guidance and information that contributes to branch performance and
profitability. The Maintenance Coordinator role has
responsibilities in the two main areas of Parts Administration and
Service Counter Support. Each associate will have a unique
accountability list as outlined by their Branch Financial Manager.
The list of Key Responsibilities shown below includes all areas.
This position will be located at the Penske facility at 331 Colfax
Street in Rochester, NY. KEY RESPONSIBILITIES Maintenance Service
Customer Support --- Maintain Service Net Planner with PMs
campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and
off lease/on lease. Start R/O's, schedule pick-ups and vendor
outside work. --- Partner with Centralized PM Scheduling Operations
and Outside RO Management teams to foster collaboration in support
of the customer. --- Greet customers at the location and provide
quality phone service. Respond to customer inquiries regarding
billing and scheduling. Inventory Productivity --- Full oversight
of inventory productivity at the branch(es) for timely service
support while mitigating risk of inventory loss. --- Maintain
optimal inventory levels through ordering parts according to
sourcing procedure ensuring suppliers deliver purchases defect-free
and on-time through partnering with Centralized Parts Ordering on a
daily basis. --- Receive and store parts in an organized and easily
accessible manner. Ensure that updates to PartsNet occur timely,
complete frequent inventory cycle counts and ensure parts are
available when needed. --- Manage the new & used battery inventory
and ensure that tires are on hand in the right quantity and
specifications in an organized manner. --- Ensure warranty items
are shipped and are received on time, as well as follow-up on
returns and warranty-grams in partnership with the warranty
department. Process Analytics --- Perform process analyses and
reviews in areas such as Inventory, maintenance profitability,
warranty campaigns, cycle counts, RO reviews and other areas.
Investigate and recommend solutions and/or guidance to issues
posing a risk to the drivers of profitability. --- Use systems such
as ServiceNet or AS400 to understand the operational dynamics for
problem solving and process improvement. Other Responsibilities ---
Projects and tasks as assigned by Branch Financial Manager and
District Financial Manager. QUALIFICATIONS: --- High school diploma
or equivalent required, degree preferred --- Interpersonal and
relationship building skills with an ability to collaborate with
branch team members. --- Competent written and verbal communication
skills --- 2 years+ experience in customer service and operations
experience required --- 2 years working in service and parts
department preferred --- Agile and quick learner, enjoys
collaborative projects and continuous education --- Advanced
computer skills including Microsoft Word, Excel, Outlook and
PowerPoint required --- Regular, predictable, full attendance is an
essential function of the job --- Willingness to travel as
necessary, work the required schedule, work at the specific
location required, complete Penske employment application, submit
to a background investigation (to include past employment,
education, and criminal history) and drug screening are required.
Physical Requirements: -The physical and mental demands described
here are representative of those that must be met by an associate
to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. -The associate
will be required to: read; communicate verbally and/or in written
form; remember and analyze certain information; and remember and
understand certain instructions or guidelines. -While performing
the duties of this job, the associate may be required to stand,
walk, and sit. The associate is frequently required to use hands to
touch, handle, and feel, and to reach with hands and arms. The
associate must be able to occasionally lift and/or move up to
25lbs/12kg. -Specific vision abilities required by this job include
close vision, distance vision, peripheral vision, depth perception
and the ability to adjust focus. Penske is an Equal Opportunity
Employer. About Penske Truck Leasing Penske Truck Leasing Co.,
L.P., headquartered in Reading, Pennsylvania, is a partnership of
Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd.
A leading global transportation services provider, Penske operates
a premier fleet of vehicles and serves its customers from locations
in North America, South America, Europe, Australia, and Asia.
Penske's product lines include full-service truck leasing, contract
maintenance, commercial and consumer truck rentals, used truck
sales, transportation and warehousing management and supply chain
management solutions.
Keywords: Penske Truck Leasing, Rochester , Maintenance Coordinator, Professions , Rochester, New York
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