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Sr. First Line Technician

Company: TalentBurst, Inc.
Location: Rochester
Posted on: March 17, 2023

Job Description:

Position: Field Service Technician, Req#: 3668
Location: Rochester, NY (100% travel within the territory assigned, 50-75-mile travel range.)
Duration: 6+ -Months Contract to hire


Field Service Technician
What is your goal? Many of our new technicians are looking for an opportunity to develop their skills and pursue a career with our nationwide service organization. Our technicians come from all kinds of backgrounds and experience levels. If you are new to the role, our training program will give you all the skills needed to become proficient in servicing our ATM, Point of Sale (POS), and other products.
What is the Role? Our entry-level Field Service Technicians respond to basic customer requests for equipment issues. Candidates will be a part of a team and a territory where customer requests will be assigned throughout the day. You will travel to customer sites using provided tools and repair kits to resolve the issue. Our entry-level technicians respond to 5-8 calls per day across their territory.
Climb the Ladder at *** (DN): Are you ready to see how far you can go? There are opportunities to grow and succeed at DN, and we are proud when our people achieve more. It shows that so many of our Field Operations supervisors, managers, and directors started as Field Techs. They know exactly what it takes to thrive and how best to support their team, whether onsite backup or being available to talk through issues. Join our apprenticeship program for support in moving up with training and experience. Build a strong foundation for a career that progresses as you do.
The benefits are clear: Once you successfully complete the 90-day apprenticeship program and are hired as a DN employee, you will be provided with a company car, uniform clothing, industry-leading retirement savings and 401(k) plans, comprehensive healthcare insurance options, dental and vision plans, flexible spending, family leave and paid training and time off - we offer tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

Proposed workdays and times: Monday - Friday 8:30 - 5:00 pm with rotating evenings and weekends. Training hours may differ. ***Subject to change with some variation of possible rotation, weekends, nights, OT. Approx. 50-75-mile travel range.
Primary work location Rochester, NY. 100% travel within the territory assigned.

Physical & Technical Requirements: This is a physical job, so you must have the ability to do the following:
--- Ability to lift 50 pounds and work in close quarters within and around the equipment.
--- Familiarity with computer operating systems and a variety of consumer communications devices, such as smartphones.
--- 2-3 years of service experience
--- A valid driver's license with a satisfactory driving record within company-required standards.
--- Travel to and from assigned territories and company facilities, including during inclement weather is essential.
--- Ability to successfully pass background and drug testing
--- Reliable transportation during the first 90 days of the apprentice program

In the Field: Every day brings something different, so Field Techs should be comfortable in a lot of different settings, for example:
--- Inside banks and retail establishments
--- Outside in all weather conditions, possibly for extended periods of time.
--- Consistent and punctual attendance. The ability to work overtime, weekends, second shifts, or participate in an on-call rotation when scheduled
--- Out-of-the-box thinkers. You must be able to work with little supervision and can apply common sense, experience, and theory to solving and decision-making.
Who you are matters here - we're committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.

Keywords: TalentBurst, Inc., Rochester , Sr. First Line Technician, Professions , Rochester, New York

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