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Desktop Support Technician

Company: Defenders
Location: Rochester
Posted on: November 19, 2021

Job Description:

Company Overview:At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit or follow us on Twitter, LinkedIn, Facebook and Instagram.Position Summary: The Desktop Support Technician supports applications, PCs/desktops, Patch Management, SCCM Client Health and Help Desk escalations. This role is also responsible for providing excellent customer service while maintaining the service levels and expectations of our customers.Duties and Responsibilities: Maintain ticket queues and properly work and document tickets completed.Meet or exceed ticket SLA'sRepair and maintain desktops, laptops and other hardware in the environment Deploy client software to collections using SCCM while following licensing guidelines.Maintain patching compliance and health using SCCMInstall, configure, and maintain technical systems to support business processing requirements. Troubleshoot software or hardware to ensure functional objectives and SLA's of the business are metAssist with projects related to change controls that need hands on or onsite support.Ensure compliance with established standards, policies, and configuration guidelines. Schedules, installs, upgrades and maintains operating systems and software. Helps team to audit hardware and software to ensure compliance with established standards, policies, procedures, and configuration guidelines. Become a subject matter expert for all business units to provide support.Be available for on call or emergency situations.Desktop and laptop refresh projects and assert management updates.Mac set up and support experienceBasic IP phone trouble shooting and replacementProvide Tier2/Tier3 technical and/or functional support to businesses as neededPerforms other duties as assignedEducation/Certification required: Preferred but not required Four (4) year degree or equivalent experienceA+ certification or equivalent work experience in desktop support (Experience: 1-3 yearsSkills:SCCM OSD, Imaging or similar desktop imaging technology Active Directory experience Office 2010, 2016, Office 365Windows XP, 7,8,1,10 installation and deployment Windows and Office Patching experiencePrinter support, mapping and troubleshooting Remedy or equivalent ticketing systemExperience with Mobile Iron or other Mobile management softwareProblem solving and troubleshootingExcellent documentation and written skillsADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at to learn Jobble

Keywords: Defenders, Rochester , Desktop Support Technician, Professions , Rochester, New York

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