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Business Process Analyst I/II/III

Company: Univera Healthcare
Location: Henrietta
Posted on: May 6, 2021

Job Description:

This position coordinates business areas on select Corporate key projects. The position assists with defining business requirements and supports the delivery and implementation of process improvement objectives. The incumbent is comfortable working in and leading a matrix environment. Additionally, this position coordinates project and process improvement tasks as assigned and may be concurrently required work on multiple projects, with differing priorities.Essential Responsibilities/AccountabilitiesAll LevelsAssumes key technical support and/or coordination role on Corporate key sponsored process improvement initiatives.Conducts feasibility studies on proposed development, enhancement or maintenance of business processes as required.Coordinates project development and implementation activities.Coordinates analysis, research, and resolution of corporate business problems.Coordinates data collection and analysis for developing and modifying business procedures. Conducts interviews and other high-level data gathering activities.Facilitates the evaluation of operational processes, documents current and future work flows and recommends improvements (using Kaizens or Lean Six Sigma or other Continuous Improvement type activities).Aligns and leads change management activities with current projects or coordinates change management activities for other projects needing a change management component.Coordinates testing and implementation plans, ensuring appropriate testing with other areas. Manages the review of test results to ensure compliance with process specifications.Coordinates and creates the development of project plans, specifications, training materials, program system assessments utilizing the structured procedures and methods of the corporation.Reviews process documentation for completeness, quality, and adherence to project management methodology standards.Prepares reports and supports the development of presentations to project teams, stakeholders and leadership.Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies'' mission and values, adhering to the Corporate Code of Conduct, and Leading to the Lifetime Way values and beliefs.Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.Regular and reliable attendance is expected and required.Performs other functions as assigned by management.Level II - performs these additional responsibilities:May assume a lead process role within a corporate project and/or other key initiatives.Works closely with other business units to help define requirements for improving existing processes and/or developing new processes.Ensures Business Sponsor vision and product is driven and achievable throughout the process cycle.Manages the customer''s expectations.Level III - performs these additional responsibilities:May assume a cross divisional lead role within a corporate project.Defines business requirements for improving existing processes and/or developing new processes, through individual research and working closely with other business units.Ensures that projects meet time, cost and quality parameters.Monitors and reports on the progress of the resolution of high impact problems according to established standards. Handles those exceptions that have been referred from below relating to schedules, working methods, resources, staff matters, or technical difficulties. Passes decisions clearly outside scope upward, including proposed solutions whenever appropriate.Selects and applies appropriate tools to accurately estimate and plan the work of teams or process groups within agreed policies. Produces work plans according to required standards. Works with colleagues to produce/recommend/develop long-term plans.Minimum QualificationsNOTEWe include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.All levelsBachelor''s Degree in Business; minimum of one (1) year of relevant experience in Finance, Accounting, Actuarial, Financial Systems Analysis, Information Technologies, Process Management or related field preferred. In lieu of degree, six (6) years of related experience.Lean Six Sigma Green Belt preferred.Solid organizational skills.Healthcare Insurance industry background or experience preferred.Ability to provide proactive and creative solutions to business problems.Strong analytical and problem-solving skills, with ability to work effectively in a demanding, matrix environment and crafting a vision.Demonstrate the ability to identify root causes of business and/or workflow problems and determine innovative sources for solutions and opportunities.Strong project management skills (e.g., ability to manage projects effectively to balance quality, cost and time, etc.).Basic knowledge in using Microsoft Office (i.e. Word, PowerPoint, Excel).Level II (In addition to Level I qualifications):Minimum of one (1) year of experience in Finance, Accounting, Actuarial, Financial Systems Analysis, Information Technologies, or related field. In lieu of degree, seven (7) years of related experience.Minimum of two (2) years of process management / related experience.Advanced written and verbal communication skills, Intermediate Excel skills, and Basic Process skills.Level III (In addition to Level II qualifications):Minimum of two (2) years of experience in Finance, Accounting, Actuarial, Financial Systems Analysis, Information Technologies, or related field. In lieu of degree, nine (9) years of related experience.Minimum of three (3) years of process management / related experience.Intermediate Cognos skills and Intermediate Process skills, Expert Excel skills.Physical Requirements:Ability to complete work in a traditional office environment under fluorescent lighting.Ability to arrive on time at work and as scheduled.Ability to meet minimum performance metrics.Ability to orally communicate.Must be able to function while sitting at a desk viewing a computer and using a keyboard and mouse for 3 or more hours at a time.Must be able to travel across the enterprise.Ability to work in a home office for continuous periods of time for business continuity.The Lifetime Healthcare Companies aims to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve. Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services. With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce.OUR COMPANY CULTURE:Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor''s legal duty to furnish information. 41 CFR 60-1.35(c)by Jobble

Keywords: Univera Healthcare, Rochester , Business Process Analyst I/II/III, Professions , Henrietta, New York

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