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Customer Service - Warehouse

Company: Kelly
Location: Rochester
Posted on: April 10, 2021

Job Description:

Kelly Services is looking for a skilled Customer Service Representative in Rochester, NY! This position is full-time TEMP TO HIRE Monday-Friday paying $16/hr. Please note: the position starts off on first shift but eventually will switch to second. See below for more details and if this is something that interests you please apply and send your resume to . We look forward to hearing from you! Title: Customer Service Representative Hours: Monday - Friday (mid-shift) Pay: $16 Position Summary: Responsible for all customer service activities such as responding to inquiries, processing orders, and handling complaints in a prompt, courteous and effective manner. Other responsibilities include but are not limited to answering telephone calls, greeting visitors, invoicing, maintaining accurate inventory records, providing reports, scheduling, and other duties as directed by the Customer Service Manager. Essential Job Functions: --- Process, generate and input all related paperwork required for the fulfillment of customer orders for both inbound and outbound processes. --- Checks all orders for special requests from our customers by coordinating with operations and transportation departments for the expediting of these specials requests / orders. --- Run stock reports to check for product status and availability, as well as, post applicable Inventory records. --- Trace orders as required and notify customers of any activity concerning their merchandise. --- Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, in a courteous and professional manner. --- Generate accurate and timely billing and subsequent invoicing where needed. --- Processes returned merchandise from the customer and report customer feedback to the supervisor, including any signs of customer dissatisfaction. --- Investigate and resolve inventory discrepancies, as well as, assisting other office staff when necessary. --- Maintains a current and accurate procedural book which details processing requirements for each account. --- Greets visitors to office when filling in for the Receptionist. --- Follows all office rules and regulations concerning safety, phone etiquette, and Internet policies. --- Keeps a professional office space by being organized and paperwork filed accordingly. Why Kelly -- ? You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up. About Kelly -- At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly, Rochester , Customer Service - Warehouse, Professions , Rochester, New York

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