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Field Technician

Company: Ronco
Location: Rochester
Posted on: April 10, 2021

Job Description:

Are you outgoing and enjoy meeting new people? Do you like technology and enjoy helping people solve problems? What if you could help people unlock their organization's potential for increased productivity by improving communication? What if you could make a difference by connecting people to something bigger than themselves and provide solutions that help them in their most critical time of need? If so, we may have the perfect job for you. In anticipation of future needs, Ronco is seeking Field Technicians in New York and North Carolina. The primary purpose of this role is to provide support of communications system integration technology for our telephony, healthcare, education safety, audiovisual, and federal applications clients. Founded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York with additional offices doing business throughout the east coast. At Ronco, we are determined to leave the world a better place than we found it, by empowering better communications through integrated communications technology. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets our client's organizational goals. With a well-established east coast presence and over 7500 customers, we are committed to providing best-in-class service. Accountabilities Include:

  • Perform and coordinate changes in programming, troubleshooting, and maintenance of healthcare communication equipment
  • Professionally interface with customers to convey system status information
  • Effectively work with Maintenance Agreement customers to ensure the continued health of existing system deployments
  • Responsible for performing agreed-upon preventive maintenance on systems
  • Assist the sales team as necessary to ensure competitive and accurate bid responses
  • Communicate project progress to customers and Company team members and coordinate project changes with the sales team
  • Provide training to customers or end-user personnel on the operation and maintenance of systems.
  • Mentor, train, and share knowledge with others, as required
  • Provide effective "on-call" support Job Requirements:Requirements for Success:
    • Associate degree in Electronics Technology or equivalent work experience
    • A minimum of 3 years experience
    • Strong Customer service skills
    • Attend job-related training as offered by the company as well as self-driven efforts
    • Maintain industry-recognized technology credential(s)
    • Maintain a clean driving record Why Choose Us: In return for your commitment, creativity, and hard work, we offer a professional, friendly atmosphere, and a competitive compensation plan. Our benefit options include medical, dental, vision, HSA, FSA, life insurance, disability, 401k, holidays, and paid time off. In addition, we provide on-the-job training as well as terrific opportunities for promotion. Our people make us who we are, and we enable people to do great things. Are you ready to take the next meaningful step in your career? Apply today! Equal Opportunity/Affirmative Action Employer Ronco is a drug-free workplace. Employment is subject to passing a drug test.

Keywords: Ronco, Rochester , Field Technician, Professions , Rochester, New York

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