RochesterRecruiter Since 2001
the smart solution for Rochester jobs

Call Ctr Representative

Company: University of Rochester
Location: Rochester
Posted on: November 9, 2019

Job Description:

Call Ctr Representative Job ID ****** Location Health Sciences Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening Full Time 40 hours Grade 007 Marketing Med Ctr Schedule M-F 8 AM-5 PM Responsibilities Position Summary: Provides communication support services including: general clerical, receptionist, responds to billing questions, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated with the University. Involves the collecting, assessing, submitting, processing and updating of sensitive and confidential information, resolves patient access issues within limits and works with confidential information from various business systems and in accordance with multiple work-flow protocols. Typical Duties: - Independently answers large volume of inbound inquiries (such as, but not limited telephone calls, email messages, Electronic Medical Record and/or other electronic interfaces) following prescribed protocol and Standard Operating procedures in order to schedule patient appointments, resolve patient access issues, respond to patient/physician inquiries, handles or redirects billing inquiries, handles patient/customer complaints and provides basic technical support. Ensures appropriate use and distribution of Electronic Medical Record information. During the call, makes independent decisions to act outside of the protocol to transfer, refer or resolve emergent situations. Assesses the urgency of the situation and determines the appropriate action or referral source. Accurately and efficiently uses appropriate business systems and/or software to navigate, interpret and analyze, report, troubleshoot, schedule appointments, registers patients, records information and documents problem resolutions. - Sorts patient calls using expert knowledge to respond to individual patient needs while responding to specific protocols of over 200 University Medical Center departments and affiliate organizations. Determines when situations warrant contacting Administrators on Call, Security, or Public Relations. Researches, resolves and documents non-routine paging issues which have impacted or delayed patient care. As required, performs disaster protocols. Resolves inquiries efficiently and escalates appropriately so all calls are resolved/documented. - Anticipates, prioritizes and maintains a balance between inbound and outbound activity as well as other clerical and/or administrative activities. Independently initiates outbound communications following prescribed protocol and Standard Operating procedures in order to achieve and maintain optimal patient access targets and organizational goals/standards. This may include, but is not limited to making routine appointment reminders, managing wait lists and communications regarding event cancellations, changes and updates. - Monitors appointment schedules, systems, and resources. Provides feedback/suggestions to leads, supervisors and/or department stakeholders for the purpose of achieving, monitoring and maintaining efficiency, reducing cost, and reducing waste. Alerts leads and supervisor to problems with systems, equipment, work stations, and resources in a timely manner to ensure highest quality and quantity of service is provided at all times. Based on general knowledge of UR Medicine branding standards and entity protocol, responds to inquiries and provides information for patients, physicians, vendors and customers of Strong Memorial Hospital, Highland Hospital, University of Rochester Medical Center affiliate institutions, UR Medical Faculty Group, individual departments, persons or programs in order to answer inquiries and connect callers. - Keeps abreast regulations, compliance requirements and applies best practices. Is aware of and avoids issues downstream related to scheduling, initial registration and billing. - Attends and contributes to meetings and participates in training sessions to ensure understanding of and adherence to communication protocol, organizational target goals, updates systems, and requirements for documentation of communication activity. Minimum Qualifications: High School education and 1-2 years hospital and/or receptionist/switchboard/customer service experience; or an equivalent combination of education and experience. Must be able to type a minimum of 38 words per minute. How To Apply All applicants must apply online. EOE Minorities/Females/Protected Veterans/Disabled

Keywords: University of Rochester, Rochester , Call Ctr Representative, Other , Rochester, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Calling all P&C Insurance Agents Wanted – Get paid 3x daily, total work freedom
Description: Join ASSURANCE, and access our leading edge insurance selling platform as an independent, licensed P amp C agent. Ours is the first and only platform to pair top insurance agents with data-driven technology (more...)
Company: Assurance
Location: Buffalo
Posted on: 11/22/2019

Porter at KeyBank Center
Description: Our Exciting Work EnvironmentGrounded in a foundation of family ownership for over 100 years, Delaware North has earned a reputation as one of the most admired family-owned hospitality companies in the (more...)
Company: Delaware North
Location: Buffalo
Posted on: 11/22/2019

U.S. Xpress is excited to announce Straight Pay- A New Way to Team Pay
Description: U.S. Xpress is excited to announce Straight Pay- A New Way to Team Pay TRUCK DRIVING JOBS: TEAMS EARN UP TO 150,000 A YEAR Don't Wait, Call Now 423-445-7462 We're changing the game on team pay and making (more...)
Company: U.S. Xpress
Location: Buffalo
Posted on: 11/22/2019


Press Operator
Description: New Press Operator on ALL shifts in Cheektowaga NY Temp to Hire Must own Steel Toes Job Duties: The associate will be placing a small piece of metal on a press machine and pushing a button to operator (more...)
Company: Remedy Intelligent Staffing
Location: Buffalo
Posted on: 11/22/2019

Machine Operator
Description: A company in Blasdell NY, is currently looking for a Machine Operator for the duration of 3 or more months. Key points of the job include: Machine operator who is able to set up, operate and maintain (more...)
Company: Remedy Intelligent Staffing
Location: Buffalo
Posted on: 11/22/2019

Only inbound, qualified leads – P&C Insurance Agents Wanted
Description: Join ASSURANCE, and access our leading edge insurance selling platform as an independent, licensed P amp C agent. Ours is the first and only platform to pair top insurance agents with data-driven technology (more...)
Company: Assurance
Location: Buffalo
Posted on: 11/22/2019

Life Insurance Sales Representative - LIFE INSURANCE LICENSED REQ'D (Buffalo,NY)
Description: CURRENT LIFE INSURANCE LICENSE REQUIRED TO BE CONSIDERED Are you an individual with a strong desire to succeed in the business world and help families at the same time We have a wide range of mortgage (more...)
Company: The Alliance
Location: Buffalo
Posted on: 11/22/2019

First Officer
Description: ID: 2019-2351 of Openings: 1Category: OtherOverview br br Atlas Air First Officer br br Flight Crews are responsible for the safe and reliable operation of our fleet of Boeing 747's and 767's. (more...)
Company: Atlas Air
Location: Buffalo
Posted on: 11/22/2019

Patient Account Supervisor
Description: Buffalo Medical Group offers full medical benefits along with generous paid time off, bonus opportunities, paid training, 401K with employer match , and a profit sharing pension, in addition to free (more...)
Company: Buffalo Medical Group
Location: Buffalo
Posted on: 11/22/2019

Runner at KeyBank Center
Description: Our Exciting Work EnvironmentOur Exciting Work EnvironmentGrounded in a foundation of family ownership for over 100 years, Delaware North has earned a reputation as one of the most admired family-owned (more...)
Company: Delaware North
Location: Buffalo
Posted on: 11/22/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Rochester RSS job feeds