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Concierge

Company: St. John's Embrace Living
Location: Rochester
Posted on: October 12, 2019

Job Description:

St. John's is leading and inspiring a shift in society's views of elderhood. Join our family of dedicated, talented employees who are at the forefront of innovative senior services delivery in this community. St. John's embraces living every day by fostering a culture that is friendly, respectful, responsive, compassionate, innovative, and fun for both employees and the elders and residents that call St. John's home. If this description speaks to you, continue reading about the opportunity of Concierge, Part Time at the Home. This is a part time position working less than 22 hours per week. Schedule is Monday and Tuesday from 4:30 - 8:00 pm and Sunday from 9:00 am - 7:00 pm. Purpose: Receive visitors, business contacts, elders and staff, ascertain their needs and direct accordingly. Process all incoming phone calls utilizing the main console. Create a warm, welcoming environment in the lobby area. Provide high quality service in a collaborative team effort that is elder-focused and supports the Eden philosophy. Qualifications: One to three years' experience in receptions, customer relations, direct customer service or other related fields. Competence with telephone console, computer operation including Microsoft Office, keyboard and typing skills. Willingness to work collaboratively. Values and enjoys elders. Possesses and exhibits kindness, excellent communication skills and a positive attitude. High school graduate or equivalent. Certification or formal training in customer service, customer relations and telephone etiquette is preferred. Responsibilities Receives all persons who enter the campus in a courteous manner, informs, guides, directs or otherwise assists elders, visitors, staff, or vendors respectfully and congenially to present the best possible image of the community. Answers incoming telephone calls and redirects to appropriate parties, answers questions promptly and courteously. Engages in conversation with elders, families, staff and assists in answering questions. Interacts with all staff in a manner that is respectful and collaborative. Maintains work station and equipment in a safe and organized manner. Maintains lobby area and beverage station. Assists visitors, volunteers and elders with wheelchairs and carts when needed, and maintain sign-out log. Support Admissions department to better assist incoming families Performs specific work duties and responsibilities as assigned by supervisor. Sort incoming elder/staff mail for the Business Office Book Lift Rides. St. John's is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by laws and regulations.PandoLogic. Keywords: Concierge, Location: Rochester, NY - 14614

Keywords: St. John's Embrace Living, Rochester , Concierge, Other , Rochester, New York

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