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Tele-Banker - Rochester

Company: ESL Federal Credit Union
Location: Rochester
Posted on: September 12, 2019

Job Description:

Hours: 40 Schedule: Full-time opportunities available. Set schedule, Monday - Saturday with a day off during the week. Contact center is open Monday - Friday 7:00 a.m. - 7:00 p.m. and Saturday 8:30 a.m. - 2:00 p.m.Something wonderful happens when you love what you do. So consider a career at ESL. Since 2010, ESL has been consistently ranked one of the Best Workplaces in America by Great Place to Work (R). Great Place to Work and Fortune magazine have recently places ESL on these prominent national lists as well:

  • Best Workplaces for Millennials
  • Best Workplaces for Women
  • Best Workplaces in Financial Services and Insurance Additionally, for more than a decade, ESL has been a "Rochester's Choice" award winner and a "Training Top 125" recipient!ESL is currently seeking Tele-bankers to provide excellent customer service through identifying member needs effectively, efficiently and accurately while building relationships with ESL members. Our contact center is located in the heart of downtown Rochester at our corporate headquarters.As a Tele-banker at ESL you will:
    • Create a positive member experience
    • Receive incoming calls from members and assist them with a variety of transactions to meet their financial needs
    • Refer ESL products and services to members
    • Learn about the banking and finance industry
    • Gain exposure to career opportunities at ESL Tele-Bankers should possess the following:
      • High School diploma or High School equivalency diploma required
      • Prior customer service experience preferred
      • Capable of advancing to a Tele-banker II position, as it becomes available, within one year of employment
      • Positive attitude
      • Desire to learn, grow, and develop; advanced education preferred
      • Passion to work with and help people over the phone
      • Excellent computer skills
      • Confidence to recommend financial products and services
      • Proven ability to achieve sales goals
      • Effective communication skills------------------------ --------------
      • Strong analytical, problem solving, and decision making abilities
      • Excellent attention to detail
      • Ability to remain flexible and multitask in a fast-paced environment Why work at ESL?ESL is one of the largest and most successful federal credit unions in the country. We are locally owned and known for valuing people and sharing our success with our employees. We are proud to hire great people with a variety of perspectives and cultural backgrounds.ESL offers a very generous compensation and benefits package including health, dental, life, 401k, pension, vacation, paid holidays, performance incentives, and more.

Keywords: ESL Federal Credit Union, Rochester , Tele-Banker - Rochester, Other , Rochester, New York

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