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Relationship Banker

Company: ESL Federal Credit Union
Location: Rochester
Posted on: September 12, 2019

Job Description:

Hours: 40 Schedule:-- Monday - Saturday with a day off during the week for working Saturday.-- Must be flexible to meet current and future business needs. Primary Accountability: This position is accountable for helping customers recognize and obtain the most appropriate solutions at the right time for their financial needs to build long-term mutually beneficial relationships and support the achievement of business results. In addition, this position will also collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL's success. Principal Accountabilities: Help customers recognize and find the right solutions at the right time to their financial needs which will build long-term mutually beneficial relationships and support the achievement of business results. This includes:

  • Net Promoter Score target
  • Employee Satisfaction target
  • Satisfactory audits
  • Sales measures as outlined in the sales performance reports supporting our three LOB's; Personal, Business and Wealth. Engage in supporting the key building blocks to ESL's success including:
    • Embracing the philosophy that "my success as an individual is not placed ahead of the success of the team or the customer"
    • Modeling ESL's core values
    • Engaging in continuous self-development
    • Supporting the VolunCare Program
    • Supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools Qualifications:
      • One year in sales/service in the financial services or comparable industry
      • High School diploma or High School equivalency diploma required
      • Strong, communication, problem solving and decision making abilities
      • A high degree of flexibility to support branch needs
      • Proficient in building customer and peer relationships
      • Proficient in PC applications
      • Understanding of banking products and services preferred
      • Notary preferred; if not obtain within 12 months of filling role
      • Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL

Keywords: ESL Federal Credit Union, Rochester , Relationship Banker, Other , Rochester, New York

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