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Help Desk / IT Specialist

Company: TEKsystems, Inc
Location: Rochester
Posted on: April 16, 2019

Job Description:

TEKsystems' client, in Rochester, NY, is looking to add a remote help desk technician to their team. This candidate would be responsible for supporting end users from a hardware and software standpoint.This position is less about traditional "help desk" calls and more about responding to issues and requests through ticketing systems and email. Not like a "call center" and more of a core-IT team that works on a large range of issues. This position will join their Help Desk for Central IT, they are working to centralize their initiatives within the IT space so need to have a strong help desk individual who can troubleshoot a wide-range of issues on multiple interface while they work to centralize their IT Support initiatives. Common issues include Gmail administration, WindowsOS issues, Password Resets, hardware/software issues, account provisioning, technical PC etc.The ideal candidate will have:- Help Desk - 3+ years enterprise Help Desk experience. Troubleshooting HW/SW in an enterprise Windows environment. - Communication/Culture - Excellent verbal & written communication and customer service skills. Most important is a culture fit, somebody who is willing to take on any type of work, good people skills, good attitude, Doesn't complain and puts the team first. - IT Generalist - this person need to have good core-IT problem solving skills. GateHouse's environment isn't as "structured" as a traditional enterprise, as they have grown rapidly and are implementing technology and processes. So a successful candidate should be able to resolve and problem-solve issues on their own or with little help/guidance and have good inherent technical skills This position is a 6 month contract to hire. - Need customer service / written and verbal communication- Day to day desktop/ help desk issue that deal with hardware/ software troubleshooting and installations.If you feel like you are a qualified candidate please submit your resume and a recruiter will reach out to you!About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Keywords: TEKsystems, Inc, Rochester , Help Desk / IT Specialist, Other , Rochester, New York

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