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Program Operations Specialist 1

Company: StateJobsNY
Location: Rochester
Posted on: February 9, 2024

Job Description:

Candidates must be reachable for appointment on the current Civil Service Eligible List.


Transfer: Candidates must have permanent competitive status in the posted title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1, 70.4 or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.

Duties Description The Office for People With Developmental Disabilities (OPWDD) provides high-quality, person-centered services, supports and advocacy to approximately 136,000 individuals with developmental disabilities in New York State. OPWDD operates 6 Developmental Disabilities State Operations Offices (DDSOO) throughout the state with each DDSOO being responsible for the direct provision of state-operated services within predefined geographic locations.

As a member of the Division of State Operations and under the direction of the Director for the Bureau of State Operations Planning and Quality Improvement, the Program Operations Specialist 1 will be part of newly developing team to support the Division of State Operations DDSOOs transition to utilizing technological advancements in staff scheduler tools, that that will best meet the agency's unique scheduling needs. Utilizing new software applications and analytic tools through an E-Scheduler application will be of significant benefit to enhancing staff scheduling at OPWDD. E-Scheduler will provide necessary infrastructure to implement a centralized scheduling system statewide for State Operations' 6 Regions / 13 Districts and over 10,000 direct support professionals (DSPs).

The Division of State Operations is seeking a Program Operations Specialist 1 (G-18) to assist with implementation and ongoing operations of an E-Scheduler software. Transitioning to technological health care solutions such as E-Scheduler will fundamentally change how staff scheduling is performed and will impact every aspect of the organization's operations. The software application alone is not adequate to address the needed procedure and policy changes. Division of State Operations is seeking a dedicated Program Operations Specialists 1 to provide ongoing technical support, training support, and be the Subject Matter Expert to support assigned Regions / Districts to support. The Program Operations Specialist 1 may also be involved in other similar or related projects, and or supporting special programs based on the operational needs of the Division and the Bureau of Planning and Quality Improvement.

Examples of tasks to be performed by the POS1 includes: Provide technical support to State Operations on use of applications, troubleshoot issues experienced, and identify solutions; implement train the trainer trainings statewide; ensure accurate and ongoing reporting occurs as required; validate data, create reports, distribute reports, train super users in the field on how to access reports or create their own reports; conduct surveys and monitor use to ensure compliance; visit programs to observe, obtain feedback, and report on information gathered with recommendations for improvements; add and remove users from the system; coordinate with training department for new user trainings; train local trainers; identify training needs and trends; create tickets with vendor for systems issues/problems; make recommendations regarding improvements in the E-Scheduler applications, prepares or directs the preparation of reports and other material necessary to implement the recommendations; compiles, tracks and analyzes performance measure data and provides; prepares relevant analyses, such as cost/benefit analysis and systems; identifies the problems or factors inhibiting the achievement of program goals and sets the objectives of the project; develops a work plan considering the objectives and the problems to be solved; collects pertinent data through various means such as interviews, conferences, questionnaires, reports, and on-site observations.


Additional Comments The Office for People With Developmental Disabilities (OPWDD) and it's Division of State Operations is committed to creating and sustaining a culture of inclusion. We believe that we are most effective in managing and improving our service system with a
diverse team of employees. With such a large workforce, we rely on the collective individual differences, life experiences, knowledge, self-expression, ideas and talent that our employees bring to their work. This speaks to our culture, and is a key part of our successes. As we continuously recruit people for our team, we welcome the unique contributions that applicants bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.
---Preference will be given to OPWDD employees impacted by closures. If you are being impacted by closure, please indicate this on your resume/cover letter.
---In order to be eligible for appointment and to maintain employment, you cannot be listed as an excluded individual or entity on any of the Federal and/or State Medicaid and Medicare exclusion lists (or excluded from any other Federal or Federally assisted program). If you are appointed and subsequently listed as an excluded individual or entity on any of these lists (or excluded from any other Federal or Federally assisted program), you may be terminated from your employment.
---OPWDD is an Equal Opportunity/Affirmative Action Employer.

Some positions may require additional credentials or a background check to verify your identity.

Name Samantha Filkins

Telephone 518-473-4785

Fax 518-474-9902

Email Address


Street 44 Holland Ave

City Albany

State NY

Zip Code 12208

Notes on Applying Please submit a cover letter and resume as an attached PDF or Word document by 2/5/2024. Please reference the EOA #2024-019 in all correspondence.

Keywords: StateJobsNY, Rochester , Program Operations Specialist 1, Other , Rochester, New York

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