Program Operations Specialist 1
Posted on: February 9, 2024
Candidates must be reachable for appointment on the current
Civil Service Eligible List.
Transfer: Candidates must have permanent competitive status in the
posted title and be eligible for lateral transfer; OR be eligible
to transfer via Section 70.1, 70.4 or 52.6 of Civil Service Law.
The transfer cannot be a second consecutive transfer resulting in
an advancement of more than two salary grades.
Duties Description The Office for People With Developmental
Disabilities (OPWDD) provides high-quality, person-centered
services, supports and advocacy to approximately 136,000
individuals with developmental disabilities in New York State.
OPWDD operates 6 Developmental Disabilities State Operations
Offices (DDSOO) throughout the state with each DDSOO being
responsible for the direct provision of state-operated services
within predefined geographic locations.
As a member of the Division of State Operations and under the
direction of the Director for the Bureau of State Operations
Planning and Quality Improvement, the Program Operations Specialist
1 will be part of newly developing team to support the Division of
State Operations DDSOOs transition to utilizing technological
advancements in staff scheduler tools, that that will best meet the
agency's unique scheduling needs. Utilizing new software
applications and analytic tools through an E-Scheduler application
will be of significant benefit to enhancing staff scheduling at
OPWDD. E-Scheduler will provide necessary infrastructure to
implement a centralized scheduling system statewide for State
Operations' 6 Regions / 13 Districts and over 10,000 direct support
The Division of State Operations is seeking a Program Operations
Specialist 1 (G-18) to assist with implementation and ongoing
operations of an E-Scheduler software. Transitioning to
technological health care solutions such as E-Scheduler will
fundamentally change how staff scheduling is performed and will
impact every aspect of the organization's operations. The software
application alone is not adequate to address the needed procedure
and policy changes. Division of State Operations is seeking a
dedicated Program Operations Specialists 1 to provide ongoing
technical support, training support, and be the Subject Matter
Expert to support assigned Regions / Districts to support. The
Program Operations Specialist 1 may also be involved in other
similar or related projects, and or supporting special programs
based on the operational needs of the Division and the Bureau of
Planning and Quality Improvement.
Examples of tasks to be performed by the POS1 includes: Provide
technical support to State Operations on use of applications,
troubleshoot issues experienced, and identify solutions; implement
train the trainer trainings statewide; ensure accurate and ongoing
reporting occurs as required; validate data, create reports,
distribute reports, train super users in the field on how to access
reports or create their own reports; conduct surveys and monitor
use to ensure compliance; visit programs to observe, obtain
feedback, and report on information gathered with recommendations
for improvements; add and remove users from the system; coordinate
with training department for new user trainings; train local
trainers; identify training needs and trends; create tickets with
vendor for systems issues/problems; make recommendations regarding
improvements in the E-Scheduler applications, prepares or directs
the preparation of reports and other material necessary to
implement the recommendations; compiles, tracks and analyzes
performance measure data and provides; prepares relevant analyses,
such as cost/benefit analysis and systems; identifies the problems
or factors inhibiting the achievement of program goals and sets the
objectives of the project; develops a work plan considering the
objectives and the problems to be solved; collects pertinent data
through various means such as interviews, conferences,
questionnaires, reports, and on-site observations.
Additional Comments The Office for People With Developmental
Disabilities (OPWDD) and it's Division of State Operations is
committed to creating and sustaining a culture of inclusion. We
believe that we are most effective in managing and improving our
service system with a
diverse team of employees. With such a large workforce, we rely on
the collective individual differences, life experiences, knowledge,
self-expression, ideas and talent that our employees bring to their
work. This speaks to our culture, and is a key part of our
successes. As we continuously recruit people for our team, we
welcome the unique contributions that applicants bring in terms of
their education, culture, ethnicity, race, sex, gender identity and
expression, nation of origin, age, languages spoken, veteran's
status, color, religion, disability, sexual orientation and
---Preference will be given to OPWDD employees impacted by
closures. If you are being impacted by closure, please indicate
this on your resume/cover letter.
---In order to be eligible for appointment and to maintain
employment, you cannot be listed as an excluded individual or
entity on any of the Federal and/or State Medicaid and Medicare
exclusion lists (or excluded from any other Federal or Federally
assisted program). If you are appointed and subsequently listed as
an excluded individual or entity on any of these lists (or excluded
from any other Federal or Federally assisted program), you may be
terminated from your employment.
---OPWDD is an Equal Opportunity/Affirmative Action Employer.
Some positions may require additional credentials or a background
check to verify your identity.
Name Samantha Filkins
Email Address MainOffice.Careers@opwdd.ny.gov
Street 44 Holland Ave
Zip Code 12208
Notes on Applying Please submit a cover letter and resume as an
attached PDF or Word document by 2/5/2024. Please reference the EOA
#2024-019 in all correspondence.
Keywords: StateJobsNY, Rochester , Program Operations Specialist 1, Other , Rochester, New York
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