Mobility Support Specialist
Company: CALERO
Location: Rochester
Posted on: September 16, 2023
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Job Description:
Calero, the leading technology expense management solution for
complex enterprises, is looking for a Mobility Support Specialist
in their Rochester, NY and Phoenix, AZ locations. Reporting to the
Mobility Support Manager, you will support our corporate customers
end-users to process their requests for mobile services directly
with vendors across the world. You will provide 1st, and where
necessary, 2nd line mobile device support for our customers'
end-users.The Ideal candidate has customer service experience in a
call center environment As a specialist you will:Provide 1st line
support to ensure customers' tickets are answered and processed
within SLAResolve and supply updates to customers on their
incidents and ticketsMaintain a high quality of servicePartner with
the Service Operations TeamHandle Customer Phone/Chat and
emailsContinuously train in new products to ensure the highest
level of supportEDUCATION and EXPERIENCE required:Associate Degree
or equivalent experienceProficient in Microsoft 365 (Word, Excel,
Teams and Outlook)Mobile Device and Service Support experience
desiredQueue ManagementNavigating knowledge bases for standard
operating processesCustomer ServiceHelp desk experienceZendesk
experience is a plusOrder procurementExperience working out of a
dynamic shared queueSKILLS and COMPETENCIESCustomer
FocusedAttention to detailAnalytical and problem solving
skillsAbility to work is a fast paced environmentAbility to
prioritize and manage multiple responsibilitiesDemonstrates a sense
of urgency and ability to meet deadlinesExcellent verbal, written,
and non-verbal communication skillsStrong ethics, values, trust,
and integrityHigh emotional intelligence and critical/forward
thinkingAction oriented, results driven, and ensures
accountabilityQuality decision makingOrganizational skills and
planning/priority settingExcellent ability to work collaboratively
and confidentially with all levels in the organizationCalero is an
equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, religion,
color, national origin, sexual orientation, gender identity, age,
protected veteran status, or status as a qualified individual with
a disability.
Keywords: CALERO, Rochester , Mobility Support Specialist, Other , Rochester, New York
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