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Company: UR Medicine Thompson Health
Location: Canandaigua
Posted on: May 27, 2023

Job Description:

Lives the CARES values at all times

  • Performs all functions of an Emergent Registration Representative and assists the Manager in supporting theEmergentRegistration associates in the Emergency Room and Urgent Care Center during their shift.
  • Assumes responsibility for the daily department operations during shift.
  • Serves as a point of contact for answering questions and helping to solve problems identified by the Emergent Registration team.
  • Services as a point of contact during shifts for associates to communicate any scheduling issues or changes.
  • Coordinates and completes the monthly staffing schedule for all shifts to ensure proper coverage on all shifts.
  • Provides input to Manager for associate performance evaluations.
  • Performs daily/weekly/monthly regulatory and compliance audits assigned and reports audit findings to ensure all Emergent Registration associates meet all state and federal requirements.
  • Provides outstanding service to all patients, visitors, and internal and external customers.
  • Demonstrates a positive and professional image at all times.
  • Ensures accurate patient demographic and insurance information is received and verified for timely billing and proper reimbursement.
  • Must follow all Federal and State regulations associated with the registration process.
  • Completes other tasks assigned by Manager.

    Required Job-Specific Competencies:

    • Exhibits leadership skills in communication, team building, process improvement, responsibility development through activity delegation, and promoting registration efficiencies.
    • Demonstrates skills in communication and prioritizing assignments.
    • Demonstrates the ability to develop and maintain a collaborative working relationship with all department team members, emergency and urgent care center medical/clinical staff, and other health care associates internally and externally.
    • Ability to use good judgment to address associate concerns and questions in the Manager's absence.
    • Ability to bring issues to the attention of the Manager timely.
    • Exhibits the appropriate decision-making level to ensure the department runs smoothly in the manager's absence.
    • Model and reinforce excellent customer service
    • Maintains a high understanding of the registration process, including regulations and compliance.
    • Exhibits time management skills, keyboarding skills, and multi-tasking abilities to ensure job responsibilities are maintained efficiently and practically.
    • Maintains a working knowledge of medical coding, medical terminology, and spelling.
    • Must stay current with all registration software and insurance verification tools.
    • Actively guards the confidentiality of sensitive information, including but not limited to the patients, staff, and the health system.



      • An energetic individual that demonstrates knowledge of customer service is required.
      • Secretarial experience with strong organizational skills is required. Medical background is recommended.
      • Computer knowledge and skills, including but not limited to McKesson Paragon and Microsoft Office products, are preferred.


        • Associates Degree preferred
        • Medical terminology is desired.


          • 3-5 years work related experience required
          • Excellent history of public/ patient relations and strong communication skills are required.
          • 2 - 3 years of previous ED or UCC registration experience desired.
          • 3 - 5 years of previous secretary/ clerical medical office experience desired.

            Thompson Health is an EOE encouraging women, minorities, individuals with disabilities, and veterans to apply.

            Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

            The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: UR Medicine Thompson Health, Rochester , LEAD REGISTRATION REP - ED & UCC, Other , Canandaigua, New York

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