Switchboard Operator

Company: Rochester Regional Health
Location: Rochester
Posted on: May 26, 2023

Job Description:

SUMMARY

As a Switchboard Operator, your superior interpersonal and organizational skills, along with your dedication to customer service is vital to ensuring overall customer satisfaction.

STATUS: Full Time

LOCATION: Rochester General Hospital

DEPARTMENT: Switchboard/Communications

SCHEDULE: Day/Evening/Night- Rotating weekends and holidays

ATTRIBUTES

• Two (2) years customer service experience, preferably in a fast pace environment setting
• Demonstrated compassion, empathy and customer service skills
• Strong verbal and written communication skills, including excellent diction and articulation
• Ability to multitask and work under rigorous pressure
• Proficient in use of computers; must be able to type a minimum of 35 wpm
• Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire
  
  RESPONSIBILITIES
  
  • Call Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills)
  • General Assistance. Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the manager
    
    EDUCATION:
    
    LICENSES / CERTIFICATIONS:
    
    PHYSICAL REQUIREMENTS:
    S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
    
    For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
    
    Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.
    
    Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.
    Minority/Female/Disability/Veterans by a prospective employee and/or employee's Physician or delegate will be considered for accommodations.

Keywords: Rochester Regional Health, Rochester , Switchboard Operator, Other , Rochester, New York