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IT Support Specialist II-Onsite

Company: ICS
Location: Rochester
Posted on: March 20, 2023

Job Description:

Description: ICS is a leading provider of outsourced IT services, cybersecurity, communications, and distributed workforce solutions throughout the United States. As a customer-focused company, ICS integrates the industry's best technologies and practices for each customer's specific needs. We also serve as an extension of our customers' IT departments, enabling them to innovate and grow their business while helping protect them from the risk of cybersecurity threats. Headquartered in Endicott, NY, ICS employs over 200 people throughout its six office locations. As the company continues to expand its footprint, we are constantly looking for talented individuals to support our growth.
We're passionate about creating a great place to work for our employees. ICS is committed to the development and advancement of all employees. We are a highly collaborative organization, and there are many opportunities to learn from your colleagues and advance your career. Work life balance is important to us. ICS is committed to working with each employee individually to find a schedule that allows them to fulfill their responsibilities both inside and outside of work.
We are seeking an experienced and motivated Systems Engineer with a focus on core Microsoft products and platforms. Candidates must have in depth experience in implementing, administering, and supporting distributed systems for our growing company. The ideal candidate will have 3-5 years of solid hands-on experience with Windows Server (2012/2016/2019), MS Exchange (2010/2013/2016/2019) and experience with virtualized environments. Our primary office hours are Monday-Friday from 8:00am-5:00pm with a one-hour lunch break each day. This position must report onsite in the Rochester, NY area.
Onsite IT Support Specialist II Primary Responsibilities
- Work tickets in order of priority and SLA from the Tier 2 ticket Queue. - Use your time as effectively as possible to assess, plan and resolve Tier 2 issues. - Communicate effectively with all necessary team members to resolve issues in a timely manner. - Resolve issues on site as needed or scheduled by the dispatcher. - Work closely with your teammates and customers to relay critical information to and from your technicians and customers. - Follow all Standard Operating Procedures for your position, function, and ICS. - Perform miscellaneous job-related duties as assigned by the Technical Team Lead. - Follow development plan as outlined by leadership. - Appropriately document/update all information for changes in an infrastructure as you identify new Requirements:Onsite IT Support Specialist II must have the following skills, abilities, and qualifications:
- Must have 3-5 years' experience in a similar position. - Recommended at least 1 Moderate Level certification. (ex. MCSE, CCNA, Azure) - Must demonstrate excellent customer service skills. - Strong telephone and verbal communication skills are a must. - Must thrive in a team environment and demonstrate effective team interaction. - Must demonstrate the ability to effectively work independently. - Must have strong organizational, priority and time management skills with the ability to multi-task. - Must own reliable means of transportation.


Keywords: ICS, Rochester , IT Support Specialist II-Onsite, Other , Rochester, New York

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