IT Support Specialist II-Onsite
Company: ICS
Location: Rochester
Posted on: March 20, 2023
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Job Description:
Job Description:
Job Description Description: ICS is a leading provider of
outsourced IT services, cybersecurity, communications, and
distributed workforce solutions throughout the United States. As a
customer-focused company, ICS integrates the industry's best
technologies and practices for each customer's specific needs. We
also serve as an extension of our customers' IT departments,
enabling them to innovate and grow their business while helping
protect them from the risk of cybersecurity threats. Headquartered
in Endicott, NY, ICS employs over 200 people throughout its six
office locations. As the company continues to expand its footprint,
we are constantly looking for talented individuals to support our
growth. We're passionate about creating a great place to work for
our employees. ICS is committed to the development and advancement
of all employees. We are a highly collaborative organization, and
there are many opportunities to learn from your colleagues and
advance your career. Work life balance is important to us. ICS is
committed to working with each employee individually to find a
schedule that allows them to fulfill their responsibilities both
inside and outside of work. We are seeking an experienced and
motivated Systems Engineer with a focus on core Microsoft products
and platforms. Candidates must have in depth experience in
implementing, administering, and supporting distributed systems for
our growing company. The ideal candidate will have 3-5 years of
solid hands-on experience with Windows Server (2012/2016/2019), MS
Exchange (2010/2013/2016/2019) and experience with virtualized
environments. Our primary office hours are Monday-Friday from
8:00am-5:00pm with a one-hour lunch break each day. This position
must report onsite in the Rochester, NY area. Onsite IT Support
Specialist II Primary Responsibilities - Work tickets in order of
priority and SLA from the Tier 2 ticket Queue. - Use your time as
effectively as possible to assess, plan and resolve Tier 2 issues.
- Communicate effectively with all necessary team members to
resolve issues in a timely manner. - Resolve issues on site as
needed or scheduled by the dispatcher. - Work closely with your
teammates and customers to relay critical information to and from
your technicians and customers. - Follow all Standard Operating
Procedures for your position, function, and ICS. - Perform
miscellaneous job-related duties as assigned by the Technical Team
Lead. - Follow development plan as outlined by leadership. -
Appropriately document/update all information for changes in an
infrastructure as you identify new Requirements: Onsite IT Support
Specialist II must have the following skills, abilities, and
qualifications: - Must have 3-5 years' experience in a similar
position. - Recommended at least 1 Moderate Level certification.
(ex. MCSE, CCNA, Azure) - Must demonstrate excellent customer
service skills. - Strong telephone and verbal communication skills
are a must. - Must thrive in a team environment and demonstrate
effective team interaction. - Must demonstrate the ability to
effectively work independently. - Must have strong organizational,
priority and time management skills with the ability to multi-task.
- Must own reliable means of transportation. PI207929101
Keywords: ICS, Rochester , IT Support Specialist II-Onsite, Other , Rochester, New York
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