Universal Banker II (Batavia, NY)
Company: Tompkins Community Bank
Location: Batavia
Posted on: January 27, 2023
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Job Description:
Job DescriptionThis position is responsible for performing a
variety of duties to support the efficient and accurate paying and
receiving function and sales and service function of the branch
according to Bank policies and procedures. The position also
oversees security and compliance within the unit; insuring
department compliance with all operating policies and procedures
and communicating with appropriate personnel. This position
performs the duties of both a Teller and a Customer Service
Representative.**Primary Responsibilities:**+ Serves Customers at
an assigned teller station by processing a variety of transactions
in accordance with company procedure including but not limited to:
Accepting checks for cashing, accepts checking and savings
deposits, makes withdrawals, accepts and processes various payments
(i.e. mortgage, loan, club, etc), maintains an approved level of
cash, sells money orders, redeems bonds, processes night and mail
deposits, sign Bank Official Checks within authorized limits.+
Performs balancing and upkeep of branch and responsible offsite
ATM(s) when required.+ Assists customers by answering questions and
obtaining specialized services from other bank department,
referring only extraordinary items to appropriate supervisor for
approval.+ Responds to inquiries relating to his/her particular
area, or to requests from customers, other company personnel, etc.,
within given time frames and within established policy.+ Completes
the documentation and performs point-of-sale processing on all
types of new accounts, e.g. loans, deposits, etc.+ Solicits new
business from present and prospective customers, maintains ongoing
business relationships with present customers in order to take
advantage of additional cross-selling opportunities. Maintains an
awareness of new business opportunities with customers, actively
referring customers to appropriate customer service personnel, as
warranted.+ Provides sales information on a timely basis in order
that this information may be included as part of monthly and
year-to-date sales performance reports.+ Provides safe deposit box
services to customers.+ Maintains a thorough knowledge of the
features and benefits of all bank products and
services.**Additional Responsibilities:**+ Provides periodic
reports to the Teller Supervisor and other unit supervisors,
appropriate groups or individuals.+ May require Nationwide Mortgage
Licensing System and Registry (NMLS) registration to assist with
the consumer and residential lending process.+ May act as a
supervisor on duty, in the absence of the Assistant Branch Manager
and/or Branch Manager+ Works Saturdays, as required. May open and
close branch, office and/or vaults, under dual control. Sets
alarms, as necessary.+ May fill in at any of the other company
branch locations, as required.+ May support team, as required.+ All
other duties as assigned.**Required Qualifications:**+ High School
Diploma or GED equivalent.+ Minimum of 3-5 years' experience in a
related role (customer service/sales).+ Proficient reading,
writing, grammar, mathematical and problem solving skills.+
Proficient in sales process; including recognizing and suggesting
products and achieving referral goals.+ Strong interpersonal
relations and communication skills (oral and written). Ability to
communicate effectively. Demonstrated strong customer service
skills.+ Ability to operate various office machines; proficient
eye-hand coordination; visual and auditory skills.**Preferred
Qualifications:**+ Banking Experience+ Management and/or
supervisory experience**Physical Requirements:**Requires the
ability to lift 0-50 lbs on a frequent basis. Movement that may be
required for a prolonged period of time, includes, but is not
limited to: sitting, standing, bending, leaning, pushing, reaching
and keying/data entry/typing as is common and typical in a
branch/office environment.**_Equal Employment
Opportunity/Affirmative Action Employer Tompkins Financial
Corporation is committed to the hiring, advancement and fair
treatment of all individuals without regard to race, color, creed,
religion, age, sex, national origin, disability, veteran status,
marital status, family status, gender identity or expression,
sexual orientation, and genetic information, or any other protected
status in accordance with applicable federal and state laws._**
Keywords: Tompkins Community Bank, Rochester , Universal Banker II (Batavia, NY), Other , Batavia, New York
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