Customer Support Representative
Company: Careerbuilder US
Location: West Henrietta
Posted on: January 27, 2023
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Job Description:
Responsibilites : Handles inbound calls from active and
terminated particiapnts/employees of Retirement Services clients
Handles inbound calls from client/employer plan administrators
Provides education on retirement products, policies and procedures,
or IRS guidelines and regulations Escalates tasks or documentation
to other teams within the Retirement Services department Develops
and maintains a basic working knowledge of retirement products
-Uses systems and software packages, which may include HRIS,
Slesforce, Flex, Core Advanced, and ORS Documents all interactions,
performs data entry, maintains strong prioritization and
organization
Keywords: Careerbuilder US, Rochester , Customer Support Representative, Other , West Henrietta, New York
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