Customer Support Representative

Company: Careerbuilder US
Location: West Henrietta
Posted on: January 27, 2023

Job Description:

Responsibilites : Handles inbound calls from active and terminated particiapnts/employees of Retirement Services clients Handles inbound calls from client/employer plan administrators Provides education on retirement products, policies and procedures, or IRS guidelines and regulations Escalates tasks or documentation to other teams within the Retirement Services department Develops and maintains a basic working knowledge of retirement products -Uses systems and software packages, which may include HRIS, Slesforce, Flex, Core Advanced, and ORS Documents all interactions, performs data entry, maintains strong prioritization and organization

Keywords: Careerbuilder US, Rochester , Customer Support Representative, Other , West Henrietta, New York

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