Desktop Support Specialist

Company: Nesco Resource
Location: Rochester
Posted on: January 26, 2023

Job Description:

The Desktop Support Specialist is responsible for providing end user support for hardware, software, and network assistance.Pay Rate: $20-$24/hr.ESSENTIAL FUNCTIONS:

• Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, & triage trouble tickets
• Install and configure complex hardware/software and provide support for upgrades and enhancements
• Hardware image configuration management for desktop, and laptops
• Verify issue resolution with the customer and update the help desk ticketing system
• Communicate plans and progression of issue resolution in a timely manner
• Actively contribute to ongoing process improvement
• Configure, install, and support desktop hardware, and software
• Document fixes and contribute to the standardization of processes and procedureREQUIRED EDUCATION AND EXPERIENCE:
  • Associate degree, or equivalent relevant experience
  • Experience supporting Dell desktops and laptops
  • Experience Imaging laptops using already created images on a USB drive
  • Hands on experience with Active Directory, setting up new users on Office365 and troubleshooting MS Outlook issues
  • Solid knowledge of Windows 10 environments Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.PRO004

Keywords: Nesco Resource, Rochester , Desktop Support Specialist, Other , Rochester, New York