Associate/Sr. Associate, Client Services

Company: CoreLogic
Location: Rochester
Posted on: January 25, 2023

Job Description:

Job Summary:Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients' toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset - our people!Job Description:At a Glance: Corelogic is looking for a Contact Center/Customer Service Representative that will be the liaison between our mortgage company partners and their current customers.Profile: The successful candidate will be able to accept ownership for effectively fielding questions, solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.Company DescriptionCoreLogic is Powering the Housing Market Through Data, Analytics and Connectivity with headquarters in Irvine, California. It develops, Market & Prospect Intelligence, Underwriting, Valuation and Risk Management Solutions for the Mortgage Industry and their clients. CoreLogic's Vision, Mission and Values provide our members with the foundation to make informed and well-connected decision that evaluate their performance. At Corelogic, we believe that by unleashing the potential of our employees we will realize the fullest potential of our company. Our goal is to attract individuals who are ready to grow the company while developing their own personal growth potential. With the most recent Mortgage Industry BOOM, the Contact Center is looking for individuals that will live out our CORE values within the Real Estate and Tax Payment Solutions team.C - CUSTOMER SERVICEO - OPERATIONSR - RESOLVING INQUIRESE - EFFECTIVELY If you are Energetic and Excited about working with a Future Forward company that is paving the path of the Real Estate Tax Industry.... Join Us! We have located in Dallas, TX, Oxford, MS and Rochester, NY!Responsibilities* Manage inbound calls in a timely manner while attempting to assist with a resolution of the caller's tax issue* Leverage communication with customers regarding different tax related matters, while utilizing established business rules* Identify customers' needs, educate customer, research every issue, and provide solutions and/or alternatives* Build sustainable relationships and engage customers by going the extra mile* Actively documenting discussions of call and leverage internal tools for next level resolution needs* Ability to work in a structured, fast paced environment* Meet personal/team production metrics and quality targetsJob Qualifications:* Bachelor's degree preferred, high school diploma or equivalent is acceptable* 2+ Years previous experience in a customer support role preferred but not required* Track record of over-achieving quotas while completing tasks within guidelines* Strong phone and verbal communication skills along with active listening* Strong MS Office skill/computer literacy and typing ability of 35wpm* Customer focus and adaptability to different personality types* Ability to multi-task, set priorities and manage time effectively* Advances problem-solving skills while remaining flexible when adapting to change* Ability to be comfortable sitting for long periods of time while wearing a headset most of a work shiftCoreLogic's Diversity Commitment:CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences. CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.EOE AA M/F/Veteran/Disability:CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.Please apply on our website for consideration.Privacy Policy - http://www.corelogic.com/privacy.aspxBy providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.

Keywords: CoreLogic, Rochester , Associate/Sr. Associate, Client Services, Other , Rochester, New York