Call Center/ Chat Specialist I
Company: Canandaigua National Bank & Trust Co
Posted on: November 26, 2022
Part-Time- 30-35 hrs per week
1150 Pittsford Victor Road in Pittsford, NY
A hybrid schedule may be available after completion of all
What does a Call Center/ Chat Specialist do at CNB?*
At CNB, our team-oriented culture is second to none. What truly
sets CNB apart is the quality and commitment of our employees. The
Chat/Phone Specialist at CNB is responsible for providing superior
banking assistance to current and prospective customers via the
telephone and on Chat. The Call Center/Chat Specialist assists with
recognizing and uncovering caller needs and providing a superior
customer experience with any banking needs. Call Center/Chat
Specialists have tools at their disposal provide all of our
customers with convenient, enjoyable, and efficient service for all
of their banking and financial needs.
What competencies are needed to be successful in this role?_*
* A high school diploma or equivalent with an emphasis in business
curriculum; bank customer service representative training.
* A minimum of one (1) year of experience in a customer service
focused role required.
* Excellent communication and interpersonal skills.
* Must be able to work within a fast-paced team environment and
prioritize tasks in the face of conflicting priorities.
* Ability to work in a confidential and time sensitive environment
* Moderate ability to analyze and categorize data.
What does a successful first year in this position look like?_*
* Contribute to the team success by answering incoming calls placed
by CNB customers.
* Monitor and reply to web chat requests from CNB customers.
* Successfully complete training associated with product lines,
internal operations and customer service functions.
* Become proficient in associated systems such as core banking,
debit card administration, loan payment administration and bill pay
* Participate in the referral program and meet quarterly goals
while making qualified referrals based on customer need.
* Accurately log and manage customer activity and communication in
the appropriate systems.
* Gain knowledge of the laws, regulations, and practices that
impact the banking industry such as the Bank Secrecy Act,
anti-fraud and anti-money laundering polices.
What makes working at CNB different?_*
At CNB, our strong corporate culture is based upon seven Core
Values: Honesty and Integrity, Responsibility, Teamwork, Respect,
Innovation, Professionalism, and Commitment. Our culture nurtures
passionate employees and offers great rewards including a strong
benefits package, learning opportunities, flexibility, volunteering
opportunities, a healthy workplace culture and other perks aimed at
creating a solid work/life balance.
Our goal is to ensure that our bank and our community thrive and
grow, now and for the next 125 years. We're in it for the long
haul. As the only local, full-service, community-owned financial
institution in the Rochester area, Canandaigua National Bank &
Trust is investing in you, because what truly sets us apart from
other financial institutions is the quality and commitment of our
employees. We've assembled a diverse team of people who share a
primary focus: to provide exceptional service for our
As an organization, we are committed to hiring, training,
developing, promoting, and celebrating employees from historically
disadvantaged groups. At CNB, we welcome the unique contributions
that you can bring in terms of ethnicity, race, sex, gender
identity and expression, nation of origin, age, languages spoken,
veteran's status, religion, disability, sexual orientation,
education, and culture.
If this sounds like the type of organization that you would like to
be a part of then consider joining our amazing HR team!
_Canandaigua National Corporation and its subsidiaries encourage
diversity in the workplace; we are an Equal Opportunity Employer.
Job Type: Part-time%58047475%
Keywords: Canandaigua National Bank & Trust Co, Rochester , Call Center/ Chat Specialist I, Other , Pittsford, New York
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