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Guest Services Ambassador

Company: University of Rochester Medical Center
Location: Rochester
Posted on: November 26, 2022

Job Description:

*Description: * Overtime opportunities available.

Looking for a typical customer service job? This isn't it. Instead, join the Ambassador team, a dynamic group of guest services specialists at the University of Rochester Medical Center! You'll experience a fast-paced, ever-changing environment while fulfilling the needs of visitors, families and patients at various entry points located throughout one of the nation's leading academic medical centers. Enjoy a high level of autonomy, flexibility and sense of pride working for this well respected, award winning team.

Each one of our 50+ Ambassadors bring something different to the team! Whether communicating face to face or over the phone, you will solve problems of all kinds. Instantly build rapport and make a difference in someone's day with just one interaction. Ease stress by providing wayfinding directions and answering general questions about URMC or get your steps in by transporting guests by wheelchair throughout UR Medicine's flagship facility! You are the right candidate if looking to make a positive impact to the patient/family experience. Successful Ambassadors can handle ambiguity and thrive on change while demonstrating patience, excellent listening skills and empathy.

We serve our guests 24/7, 365 days a year so the ability to work weekends and holidays is essential. Ambassadors will also be required to wear an approved uniform. New York State vaccine mandate applies.

*Requirements: * High school diploma and 2-3 years customer service related work experience preferred. COVID-19 Vaccination required.

*Apply online: * Careers at the University of Rochester: Apply online at (All Other Openings - search for Guest Services Specialist). The University of Rochester is an equal opportunity employer.'
Work Remotely
* No

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible schedule
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Professional development assistance
* Referral program
* Retirement plan
* Tuition reimbursement
* Vision insurance
* 8 hour shift
* Holidays
* Night shift
* Weekend availability

COVID-19 considerations:
PPE, Staff Training, Cleaning and Hand Sanitizer

Ability to commute/relocate:
* Rochester, NY 14642: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: University of Rochester Medical Center, Rochester , Guest Services Ambassador, Other , Rochester, New York

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