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Service Associate - 401(k)/S125, Ops Transactions

Company: Paychex
Location: West Henrietta
Posted on: November 25, 2022

Job Description:


Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

  • Delivers quality service to Paychex clients via phone, email, chat, and other avenues
  • Develops and maintains a basic working knowledge of a single Paychex product
  • Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  • Performs data input, maintaining strong prioritization and organization
  • Documents all interactions

    • Associate's Degree - Preferred

Keywords: Paychex, Rochester , Service Associate - 401(k)/S125, Ops Transactions, Other , West Henrietta, New York

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