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Managed Services Administrator

Company: ComTec Solutions
Location: Rochester
Posted on: September 26, 2022

Job Description:

Description:
Job Purpose:The Managed Services Administrator is a highly skilled technical resource that thrives on supporting diverse networks while providing excellent customer service. The Managed Services Administrator is responsible for providing proactive and reactive services to new and existing Managed Services customers in support of their IT infrastructure.Duties:Receive information, diagnose symptoms, and resolve problems through alerts generated in our Managed Services systemReview and distribute monthly Network Health reports to our Managed Services CustomersDeliver customer service within specified service levels and typically around more complex problems including diagnosis and resolution of items such as router configurations, equipment failures, patching or updating server operating systems, restarting services, troubleshooting backups, and moreContribute to team goals with regards to SLA requirements, case resolution, and customer satisfactionParticipate in emergency on-call rotation scheduleAccurately enter and maintain case information including notes and resolutionInternal IT SupportIdentify sales opportunities and pass the information to correct team membersSubmit timesheets accurately and timelyOther duties as required

Requirements:
Minimum Qualifications:Technical SkillsStrong understanding of available tools to assist in daily tasksAbility to troubleshoot server-based software issues with:Microsoft Windows Server 2003 / 2008 / 2012 R2 / 2016Microsoft Windows Active DirectoryOn-Premise Microsoft Exchange 2003/2007/2010, Microsoft Office 365, and hosted Microsoft Office 365Microsoft SQL 2005/2008/2012 ServerMicrosoft Hyper-V and VMWareMicrosoft PowerShellMajor Anti-Virus solutionsEnterprise-class backup solutionsVery knowledgeable of various server/workstation peripherals such as USB/NAS drivesIn-depth knowledge of workstation/server hardware and software troubleshooting abilitiesWorking knowledge of HP and Dell equipment; general understanding of storage solutionsExtremely knowledgeable in troubleshooting and resolving workstation-based software issues with:Microsoft Windows 7 / 8 / 10Microsoft Office 2007 / 2010 / 2013 / 2016Microsoft Online Services (Office 365)Domain and workgroup environmentsKnowledge and understanding of AD, DNS, the Internet and mail flowSoft SkillsStrong written and verbal communication skillsPleasant and professional demeanor in all client and internal communicationsAbility to multi-taskIntellectually resourceful with sound judgment and effective decision-making abilitiesIndependent worker and able to work effectively on daily tasks without direct supervisionStrong organization skills and ability to operate efficiently throughout daily tasksIn general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriateDemonstrates empathy with users and professionalism at all timesWork well with clients at all levels, from executive to IT to end userOperates with client satisfaction in mindEnergy, enthusiasm and results-orientedEducation and ExperienceBachelor's degree preferredMCP/MCSA/MCSE/MCTS/MCITP Certifications preferredCompTIA A+ and Network+ preferred4+ years of relevant experience in supporting complex networks and/or providing technical supportComTec Solutions Network Administrator Skill Set or equivalentExperience in Managed Services solutions such as N-Able, Kaseya, and Level Platforms a plusExperience in cloud backup solutions such as Asigra and Unitrends is a plusAdditional RequirementsAbility to schedule evening or weekend work occasionallyValid driver's license in your state of residence and reliable personal vehicle Managed Services AdministratorJob Category: Information TechnologyDepartment: IT Services GroupBillable Hours Goal: 80% of worked hoursSupervision Exercised: NoneSupervision Received: Reports to Director, IT ServicesPM21PI192355183

Keywords: ComTec Solutions, Rochester , Managed Services Administrator, Other , Rochester, New York

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