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Service Advisor

Company: Victor Chrysler Dodge Jeep Ram
Location: Victor
Posted on: September 25, 2022

Job Description:

Victor Chrysler Dodge Jeep Ram has immediate openings for motivated Service Advisor in Victor, NY! As the Rochester area's newest Chrysler Dodge Jeep Ram dealership, we are poised for immediate growth! We offer you a BRAND NEW, state-of -the-art facility, a professional working environment with climate-controlled facilities. We offer continuous training with the opportunity for significant growth and earnings potential. As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. Duties & Responsibilities Act as the first point of contact for service customers, providing outstanding customer service, leaving a positive impression with the customer. Actively listen to engage and understand the customer's vehicle concerns and answer technical questions regarding repairs, warranties, and services. Create repair order and communicate vehicle needs clearly to technician; evenly distribute work between technicians. Communicate vehicle diagnoses and maintenance needs to customer. Advise and sell needed work. Follow up on vehicles throughout the repair process, keeping customer updated. Interact with customers, vendors, and technicians in a professional manner at all times. Return calls of customers who are interested in setting up new appointments. Maintain a clean and neat appearance. Automotive Service Advisor Job Requirements: High school diploma or GED required 2+ years of dealer-level or large facility experience preferred Knowledge of Chrysler/Dodge/Jeep/RAM automotive products preferred but not required Unrestricted NYS driver's license and clean driving record Excellent time management, communication and customer service skills Neat, clean, and professional appearance Basic computer and internet skills Physical Requirements Ability to bend, kneel, squat, stand, and lift up to 10 lbs. as needed Spends 80% of work-day standing/walking Victor Chrysler Dodge Jeep RAM is an equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by law. Employment Type: Full Time Years Experience: 1 - 3 years Bonus/Commission: Yes

Keywords: Victor Chrysler Dodge Jeep Ram, Rochester , Service Advisor, Other , Victor, New York

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