Senior Access Associate - Alexander Park

Company: Rochester Regional Health
Location: Rochester
Posted on: August 7, 2022

Job Description:

SUMMARY As a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional's high-quality standards of customer care.STATUS:Full Time LOCATION: 222 Alexander St Suite 3000, Rochester, NY 14607 DEPARTMENT: Allergy & RheumatologySCHEDULE: Monday - Friday, Days, Open8:00am - 4:45pmATTRIBUTES

• Three (3) years of related work experience in a healthcare or customer service setting preferred
• Ability to lead and take direction
• Basic computer skills
• Excellent customer service and communication skillsRESPONSIBILITIES
  • Leadership. Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issues
  • Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
  • Registration & Verification. Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
  • Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

Keywords: Rochester Regional Health, Rochester , Senior Access Associate - Alexander Park, Other , Rochester, New York