ME Coordinator (Mandarin/English Speaking)
Posted on: June 25, 2022
Training Begins on Monday, July 25, 2022
Does the idea of applying your talents at a company that assists
people in understanding how to obtain additional health care
benefits and compensates well for doing so, inspire you? We call it
"Doing good while doing well" and invite you to apply to join us
and begin moving forward along a beneficial career path - one built
on providing solutions by helping others navigate through the
complex world of health care benefits.
Here at BeneLynk, our mission is to improve lives and positively
impact social determinants of health barriers by providing our
healthcare partners with the information they need, and people with
the advocacy they deserve. We are laser-focused on our longstanding
area of expertise in the healthcare world. We fully understand
barriers and surface solutions, then provide the advocacy that
changes lives and improves outcomes. Everything we do, from the
systems we build, to our government relations, to our outreach
operations, is in service of this one central vision.
WHO WE ARE
We are big-hearted people, passionate about serving our health plan
clients, their members, and each other. We are a team in every
sense of the word, striving toward a common mission - that is the
goal of everyone at BeneLynk. Every day, we are relentless in
helping people who need essential resources to make their lives
easier and healthier. The members we serve call us "miracles,"
"kind," "professional," "human," and "compassionate," and all with
"service that gets the job done." We pride ourselves on creating a
healthy environment for our employees to thrive in their ability to
REMOTE MEMBER ENGAGEMENT COORDINATOR (Mandarin/English
We are actively seeking experienced and outstanding
Mandarin/English speaking Remote Member Engagement Coordinators who
have experience working in a heavy production-based environment
within an active Inbound/Outbound Call Center to join our growing
team. Some of the most vital aspects of the role will include
making and fielding calls to help Medicare and Medicaid Managed
Care Plan Members determine which benefit(s) best suit them and
assisting them through the enrollment process. The Benefits you
will be assisting with include Community Programs (transportation,
meals, energy discounts), Medicare Savings Programs, Medicaid, and
Veteran's coordination of care.
Our outstanding Member Engagement Coordinators will be trained on
how to navigate members through their health care benefit options
and how to educate them to make the best decisions. Preference for
candidates who have some background in sales or other qualifying
customer service attributes. No health care experience, that is
okay! We will train highly motivated individuals with a proactive
attitude. Our comprehensive training program is conducted by our
seasoned and talented training department, and we will get you
where you need to be.
Education - High School or General Education Degree (Preferred)
Experience - A minimum of six (6) months of experience in both
Inbound and Outbound Call Centers, with direct consumer interaction
Sales experience is a plus with the ability to engage individuals
over the phone, data entry, and related computer skills.
Language Skills - Excellent verbal and written communication
skills; ability to communicate with elderly individuals. Bi-lingual
(English & Mandarin).
Reasoning Ability - Ability to analyze and interpret benefit
program criteria; ability to interact and decipher information via
telephone or correspondence inquires.
The physical demands described here are representative of those
that must be met by an employee to successful perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
Physical Activities - While performing the duties of this job, the
employee is frequently required to remain in a stationary position
as well as communicate ideas to others. The employee is
occasionally required to move about their office space.
Weight Lifted/ Force Exerted - The employee's job does not require
weight to be lifted or force exerted.
This role is a remote position.
POSITION TYPE/ EXPECTED HOURS OF WORK
Full-time /Non-Exempt (Hourly)
$17.50 - $19.00 Per Hour, depending on experience
We offer competitive salaries and benefits here at BeneLynk, as we
truly value our employees and the amazing work that they do each
day. Please see below for a list of some of our awesome employee
Monthly Bonus Incentives
Medical, Dental, Vision and Employee Assistant Program Benefits
15 Paid Days Annually
Excellent Growth & Advancement Opportunities
Work hard, play hard! Having an engaged workforce and positive work
environment is one of our top priorities here at BeneLynk. We do so
through numerous initiatives that can be found below. We like to
call our virtual work community, "The Bene-Verse". We also have an
internal Culture Ambassador committee dedicated to ensuring all
employees have a pleasant and exciting work experience.
Monthly Company Town Hall Events:We love the opportunity to come
together as a company. Join us monthly as we discuss exciting
company updates, internal promotions, internal awards, upcoming
events, and more!
Monthly Internal Mental Health Newsletters:Our Culture Ambassadors
spearhead an internal newsletter centered on mental health topics.
Our employees' overall wellbeing is our top priority, so we like to
provide support whenever it is needed through this uplifting
Monthly Streaming Services Perk: Yes- we pay YOU to enjoy the
television shows that you enjoy! We pay up to a $12 per month for
any streaming service subscriptions that you currently have.
Tickets at Work Perk:Enjoy discounted movie tickets, hotel stays,
and more through our company's 'Tickets at Work' perk!
Monthly Lunch & Learn Events: Meet key members of our Senior
Management team through engaging Lunch & Learn sessions on a
monthly basis. Lunch is on us for those employees that sign up!
Monthly Bene-Verse Events:We put on awesome monthly events for our
employees including virtual trivia, team building exercises, guided
painting sessions, and more!
At BeneLynk, we don't just accept differences; we celebrate,
support, and thrive on them for the benefit of our employees, our
products, and the communities that we serve. All employees share in
the responsibility for fulfilling this company's unwavering
commitment to equal employment opportunity. BeneLynk is an equal
opportunity employer, and as such, employment here is solely based
on a person's merit and qualifications directly related to their
professional expertise. BeneLynk does not discriminate against any
employee or applicant because of race, creed, color, religion,
gender, sexual orientation, gender identity/expression, national
origin, disability, age, genetic information, veteran status,
military status, marital/familial status, pregnancy, or related
condition, including breastfeeding, or any other classes protected
It is BeneLynk's policy to comply with all applicable federal,
state, and local laws pertaining to nondiscrimination and equal
opportunity. The company's EEO policy, as well as its affirmative
action obligations, includes the full support of the company,
including its Chief Executive Officer because it's just the right
thing to do and we hope that you think so too.
If you require reasonable accommodation in completing an
application, interviewing, completing any pre-employment testing,
or otherwise participating in the employee selection process,
please direct your inquiries to our HR team at HR@BeneLynk.com.
BeneLynk participates in E-Verify. We will provide the U.S. Social
Security Administration (SSA) and, if necessary, the U.S.
Department of Homeland Security (DHS) with information from each
new employer's Form I-9 to confirm work authorization.
***Offer of employment is contingent upon the results of a required
background and drug screening.***
*** Applicants such as Call Center Representatives, Contact Center
Representatives, Customer Service Representatives, and Inside Sales
are encouraged to apply.***
*** Applicants with prior experience in benefits enrollments or
experience in the finance or mortgage industry verifying income are
encouraged to apply***
Keywords: BeneLynk, Rochester , ME Coordinator (Mandarin/English Speaking), Other , Rochester, New York
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