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Company: Chapter Aesthetic Studio
Location: Pittsford
Posted on: May 16, 2022

Job Description:

Chapter Aesthetic Studio is a medical aesthetics brand, offering state-of-the-art, non-surgical skin care and body rejuvenation treatments. We exist to empower people to write their own story on beauty, because we believe beauty belongs to everybody.

We are a fast-paced, innovative, and high-performing company. Our goal is to spark joy for everyone-our guests, each other, and the communities we live, work, and play in. We are a team built of extraordinary individuals who are passionate about helping others achieve their goals. This includes supporting your unique ambitions and career path and wrapping an abundance of resources around you. We are looking for a team player who is highly motivated, energetic, and hungry for growth who we can cheer on to limitless growth and opportunities.

As a reflection of our growth, we have an opportunity to join the team as an Aesthetic Care Specialist (Esthetician)

Position Summary:
The Aesthetic Care Specialist is a critical member of the Chapter team. This position is responsible for: Delivering a variety of aesthetic treatments with exceptional skill and confidence, including facial aesthetic treatments such as custom facial peels, HydraFacial, and SkinPen; delighting patients with exceptional guest service; supporting and participating in sales and marketing strategies; having up-to-date knowledge about Chapter products and services; and confidently educating patients on the benefits of Chapter products and services. This position is pivotal in achieving guest satisfaction, retention and word-of-mouth referrals, and will have a significant impact on the ongoing success of Chapter.

Essential Responsibilities:
Delivers on Chapter's promise of extraordinary results, innovation and safety by upholding all procedures and protocols and participating in advanced education specific to all regulatory agency and Chapter guidelines
Maintains accurate and timely written and photo documentation for each patient interaction
Upholds facility standards by assuring all treatment rooms, devices and supplies are organized and cleaned according to established procedures and protocols
Consistently meets and/or exceeds individual key performance metrics (i.e. average ticket, product sales, rebook, retention goals) by following established consultation and retail systems
Educates all non-members as to benefits of Chapter membership and consistently reinforces benefit of membership to current members
Ensures 85% + booked clinic schedule
Represents Chapter Purpose and Values in all circumstances

Minimum Education and Experience:
Education Level: Esthetician license credential
Job Related/Industry Experience: Licensed to practice in state of designated studio
Superior interpersonal and customer service skills
Demonstrated strong sales skills including active listening, effective presenting, and handling objections
Knowledge of modern office procedures and methods including telephone communications, computer systems, and record-keeping
Ability to establish priorities, work independently, and proceed with objectives without supervision
Ability to handle and resolve recurring problems

Keywords: Chapter Aesthetic Studio, Rochester , Esthetician, Other , Pittsford, New York

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