Energy Services Coordinator

Company: NeighborWorks Community Partners
Location: Rochester
Posted on: May 16, 2022

Job Description:

Job Description NeighborWorks-- Community Partners is on a mission to build and strengthen communities. We are a nonprofit organization that works with thousands of individuals and families across Western NY each year to help them create safe homes, build personal wealth through homeownership, and grow a vibrant community around them through pride of ownership. In short, we help people purchase their first home, offer pre- and post- purchase education, and work with them to improve the value and comfort of their homes through rehab lending and technical services (construction management, energy improvements and lead hazard evaluation). As an organization, NCP values Partnership, Diversity, Innovation and Risk-Taking, Sustainability and Integrity. If these values align with your own and the thought of working in a team environment to deliver superior quality customer service appeals to you, we are interested in hearing from you We are currently seeking an Energy Services Coordinator. Responsibilities also include: Meet with customers regarding application intake; this includes assisting customers with collection of supporting documentation, understanding of the program, and navigation of the process. Submitting program applications to NYSERDA. Recording all customer data and discussion notes in Salesforce. Maintain pipeline reports, program and project data, as well as project files and production reports in Salesforce. Assist with departmental reporting and program assessment. Assist with marketing NeighborWorks-- Community Partners programs to the community, including Energy Services outreach. Qualifications: High School Diploma (or GED or High School Equivalence Certificate) 2 years--- experience in customer services, field tech scheduling Must possess customer service attitude Strong computer skills; familiarity with Microsoft Office Suite and windows operating system, knowledge of Salesforce and the NYS NYSERDA portals preferred Strong organizational and communication skills Company Description NeighborWorks Community Partners is a catalyst for building and strengthening communities

Keywords: NeighborWorks Community Partners, Rochester , Energy Services Coordinator, Other , Rochester, New York