RochesterRecruiter Since 2001
the smart solution for Rochester jobs

Tech Support- Level 1

Company: Randstad US
Location: Rochester
Posted on: January 16, 2022

Job Description:

tech support- level 1.+ rochester , new york+ posted 1 day agowithrandstad indeed**job details**summary+ $45,000 - $47,000 per year+ permanent+ associate degree+ industryprofessional, scientific, and technical services+ reference894966job detailsjob summary:Our growing client is looking to bring on numerous tech support roles. Remote for now but MUST be local to Rochester as it will be Hybrid in the future. Windows/linux experience huge plus. Excellent customer service skills are required, this is a client facing support role.location: Rochester, New Yorkjob type: Permanentsalary: $45,000 - 47,000 per yearwork hours: 8am to 4pmeducation: Associatesresponsibilities:+ Build ongoing relationships with customers+ Answer system questions and provide workflow and implementation best practices+ Answer incoming support inquiries via various channels (Chat, phone, email, etc.)+ Develop a technical and business expertise of all products+ Develop a understanding of customer requirements and processes+ Perform incident triage and first resolution+ Maintain ownership of incidents until resolved or escalated for further research+ Maintain ticket backlog per service level agreement+ Collaborate with leadership to improve skill sets and career development opportunities+ Create articles for our customer-facing knowledge base when related information is not presentqualifications:+ Experience level: Entry Level+ Minimum 1 year of experience+ Education: Associatesskills:+ HelpdeskFor certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Keywords: Randstad US, Rochester , Tech Support- Level 1, Other , Rochester, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Rochester RSS job feeds