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Tech Support- Level 1

Company: Randstad US
Location: Rochester
Posted on: January 16, 2022

Job Description:

tech support- level 1.+ rochester , new york+ posted 1 day agowithrandstad indeed**job details**summary+ $45,000 - $47,000 per year+ permanent+ associate degree+ industryprofessional, scientific, and technical services+ reference894966job detailsjob summary:Our growing client is looking to bring on numerous tech support roles. Remote for now but MUST be local to Rochester as it will be Hybrid in the future. Windows/linux experience huge plus. Excellent customer service skills are required, this is a client facing support role.location: Rochester, New Yorkjob type: Permanentsalary: $45,000 - 47,000 per yearwork hours: 8am to 4pmeducation: Associatesresponsibilities:+ Build ongoing relationships with customers+ Answer system questions and provide workflow and implementation best practices+ Answer incoming support inquiries via various channels (Chat, phone, email, etc.)+ Develop a technical and business expertise of all products+ Develop a understanding of customer requirements and processes+ Perform incident triage and first resolution+ Maintain ownership of incidents until resolved or escalated for further research+ Maintain ticket backlog per service level agreement+ Collaborate with leadership to improve skill sets and career development opportunities+ Create articles for our customer-facing knowledge base when related information is not presentqualifications:+ Experience level: Entry Level+ Minimum 1 year of experience+ Education: Associatesskills:+ HelpdeskFor certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Keywords: Randstad US, Rochester , Tech Support- Level 1, Other , Rochester, New York

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