Client Services Associate

Company: CoreLogic
Location: Rochester
Posted on: January 16, 2022

Job Description:

We're hiring Client Services Associates here at CoreLogic! This is an opportunity to join a company that is continuing to see rapid growth, in an industry that persisted and thrived despite the pandemic. If you are at the point in your career where you are looking for...- NO weekend hours- NO overnight shifts- Ample Training, Growth and Career Development opportunities- A stable, resilient industry (Mortgage & Real Estate)...then CoreLogic is the company you are looking for. This is NOT a typical call center job. This is a step toward a brand new career.This position is in-office, located at Methodist Hill Drive in Henrietta, NY.The Client Services Associate position is a "white glove", concierge-style support role emphasizing relationship management, high-quality service and a "One Call Resolution" approach to client care. This is not just another call center role.CoreLogic will provide full training, support and ongoing career development to continuously strengthen your skillset and foster professional growth within the company.Responsibilities:Manage inbound calls in a timely manner while attempting to assist with a resolution of the caller's tax issue.Leverage communication with customers regarding different tax-related matters, while utilizing established business rules.Identify customers' needs, educate customer, research every issue, and provide solutions and/or alternatives.Build sustainable relationships and engage customers by going the extra mile.Actively documenting discussions of call and leverage internal tools for next-level resolution needs.Ability to work in a structured, fast-paced environment.Meet personal/team production metrics and quality targets.

Keywords: CoreLogic, Rochester , Client Services Associate, Other , Rochester, New York